Sheetal Burathoki

During my team in CRT I gained valuable skills and knowledge on various processs and contributed greatly to their improvement.

Collaborating with stakeholders and shareholders were apart of daily tasks and I was able to take part of training off shore teams to stay up to date with regulatory compliances.

Team building was at my forefront as I would organise both work and social events to ensure morale was attained throughout our work.

• While working in OB I have been really able to push myself and try something new
• Through out my journey in OB I have been able to Collaborate with Renuka and bring DIVA applications to OB and IB
• While I was working on Digital application I was able to create a PIM as well as train both OB and IB
• As new starters joined HSBC, I was able to assist the team best I can
• With my colleague I would also organise team actives and team outing

• Working in Datacom I have been able to come out of comfort-zone
• I have been able to learn a lot from my Pears as it was a lot different from my all previous jobs
• I was able to mould myself into new role as each Customer and agents I assisted and interact with were very different
• In my position I was responsible for taking in Inbound, outbound calls and Floor-walking (subject Matter expert)
• Over the years I worked in Datacom, I have gained ample experience in the field of problem solving and leadership in my roles

• I had worked at Lil Miss Collins end of 2020 up until mid 2021
• While working there I was able to interact with many different customers
• With all my experience from my previous work, I was able to pick up quickly on my role
• Working in Lil Miss Collins made me realise the important of team work and thinking outside the box

• I started working in Bar Roma mid-year 2019 where I got my RSA
• My Job included making coffee as Barista and service as bartender
• As the stores were located in different places in the Airport I was able to learn how to manage myself in a different environment everyday