SHEETAL NAMDEO
Sydney,NSW
Summary
Dynamic Digital Project Manager with a proven track record at Yamaha Motor Australia, enhancing customer engagement by 30%. Skilled in risk management and communication, I excel in leading cross-functional teams to achieve project goals efficiently while ensuring stakeholder satisfaction and operational productivity. Proficient in Agile methodologies and vendor relations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Digital Project Manager
Yamaha Motor Australia PTY LTD
Wetherill Park, NSW
07.2023 - Current
- Defined project scope, goals, and deliverables, enabling a successful deployment of Salesforce CRM and Marketing Clouds, enhancing customer engagement by 30%.
- Assembled and led a cross-functional project team, promoting collaboration that improved project execution efficiency by 25%.
- Collaborated with business stakeholders to gather requirements, ensuring alignment with overall business strategy, and increasing stakeholder satisfaction scores by 15%.
- Coordinated with developers and architects to design effective solutions, resulting in scalable implementations that contributed to a 20% increase in operational productivity.
- Oversaw the customization of technical solutions to meet project requirements, resulting in a decrease in implementation time by 15 days.
- Developed and executed a comprehensive testing plan, achieving a defect rate of less than 5% before deployment.
- Facilitated training programs for end users, enhancing user adoption rates post-implementation by 40%.
- Managed project deployment and system performance, ensuring a seamless transition that maintained 99% uptime during implementation phases.
- Communicated project progress and resolved challenges, promoting transparency that resulted in a 30% reduction in project delay instances.
Senior Project Manager
Ramsay Health Care
Artarmon, NSW
02.2023 - 07.2023
- Developed comprehensive project plan outlining scope, timelines, budget, and resource needs for RFP project.
- Defined specific goals and objectives to achieve desired outcomes and deliverables.
- Collaborated with stakeholders to gather requirements and create detailed RFP document.
- Specified technical standards, user stories, non-functional requirements, and legal considerations in RFP.
- Established vendor evaluation framework based on project requirements for effective selection process.
- Managed RFP process, including issuing documents and coordinating vendor briefings and demonstrations.
- Evaluated vendor proposals using predetermined criteria to ensure alignment with project needs.
- Negotiated contract terms with legal and procurement teams to meet all project obligations.
IT Project Manager/Scrum Master
Australian Children's Education & Care Quality Authority
Sydney, NSW
10.2021 - 02.2023
- Managed project plans, milestones, and deliverables to align time, cost, and quality indicators with approved objectives.
- Coordinated development and tracking of work packages with internal teams and relevant managers for successful project delivery.
- Developed and maintained comprehensive project documentation for clarity and continuity.
- Achieved timely project completion despite resource challenges posed by COVID-19 lockdowns.
- Steered cross-functional teams to ensure on-time, on-budget completion of project milestones.
- Mitigated risks through thorough analysis of financial and statistical data in dynamic business environments.
- Defined appropriate processes and tools for each project, adapting between agile and waterfall methodologies.
- Coordinated project meetings, delivering regular reports on status, issues, and risks related to software development initiatives.
Digital Project Manager
Northern Sydney Local Health District
Sydney, NSW
05.2021 - 10.2021
- Coordinated and completed Cerner eMR software applications upgrade and Smoking Cessation eMR project pilot.
- Oversaw all project aspects, establishing deadlines, assigning responsibilities, and monitoring progress.
- Prepared comprehensive project status reports to inform stakeholders of developments.
- Documented requirements and clarified deliverables to align with roadmap expectations.
- Obtained estimates from developers and vendors to facilitate budget planning.
- Mapped dependencies and expectations visually for various stakeholders.
Implementation Project Manager
Transport for NSW
Macquarie Park, NSW
06.2019 - 12.2019
- Executed Win10 rollout and hardware refresh for Sydney Metro, ensuring user readiness during migrations.
- Documented work plans, facilitated daily stand-ups, and developed mailbox migration strategies.
- Led application testing and defect resolution efforts to maintain project timelines.
- Engaged with stakeholders to align on project deliverables and expectations.
- Prepared churn sheets, budget forecasts, and incident management documentation.
- Managed defects and maintained comprehensive project-related records for continuous improvement.
Digital Project Manager
Australian Water Association
Sydney, NSW
03.2019 - 05.2019
- Led AWA Intranet Portal project, enhancing functionality for over 500 users and volunteers.
- Planned and managed project timelines, milestones, and deliverables with internal teams.
- Coordinated with IT and external vendors to ensure uninterrupted system availability.
- Oversaw intranet usability policies while monitoring user content and security risks.
- Prepared detailed expense reports and trained staff on intranet protocols and functionalities.
- Negotiated with vendors to secure necessary resources throughout project phases.
- Built relationships with users and technical staff to address systems implementation issues.
- Organized SharePoint training sessions while designing sites and pages.
Project Manager/Scrum Master
eBaoTech Australia
Sydney, NSW
11.2017 - 03.2019
- Managed full project life cycle for Collaborus Insurance Product across Latevo, Pen, Aster, and ANDO Home Loans.
- Ensured compliance with organizational governance model throughout project execution.
- Maintained strong relationships with stakeholders, including clients and vendors.
- Effectively planned and conducted project meetings for internal and external teams.
- Secured necessary resources by collaborating with PMO for onshore and offshore teams.
- Defined and articulated project's products and deliverables clearly.
- Provided comprehensive project progress reports using standardized templates.
- Ensured timely preparation of project dashboards aligned with program metrics.
Project Officer ICT Implementation
Department of Justice
Parramatta, NSW
01.2013 - 10.2017
- Executed Service Centre Implementation for Trustee & Guardian, enhancing operational efficiency.
- Automated Mailroom processes through digitization for Finance Department, improving response times.
- Rolled out O365 (SharePoint) and implemented RSA soft token for cloud access.
- Planned and managed project lifecycles in alignment with governance committees for successful outcomes.
- Established governance arrangements to ensure adherence to project-level costs, timelines, and quality standards.
- Collaborated with key stakeholders to clarify project vision, identify risks, and inform decision-making.
- Developed and reported on comprehensive project plans, budgets, and timelines for effective delivery.
- Ensured financial management of projects, driving achievement of results and measurable progress.
Previous Roles
AAPT, SAP, ASG, BnT, Atos Origin
, NSW
11.2005 - 01.2013
- Planned and managed projects throughout lifecycles in collaboration with governance committees for successful implementation.
- Established governance arrangements to ensure compliance with project-level cost, time, and quality standards.
- Collaborated with stakeholders to clarify project vision, guiding principles, risks, and opportunities.
Education
Bachelor of Computer Science and Engineering -
01.2005
Skills
- Communication and interpersonal skills
- Leadership and teamwork
- Analytical and problem-solving
- Time management and organization
- Risk management
- Adaptability and flexibility
- Negotiation skills
- Budget management
- Task management
- Performance monitoring
- Vendor relations
- Technical proficiency
- Agile methodologies
Project Management Tools
- Jira
- Confluence
- Monday.com
- SharePoint
- MS Teams
- MS Office
- MS Project
- SmartSheet
- Salesforce
- SAP
- ServiceNow
- Azure DevOps
Personal Information
Title: IT Project Manager
References
Available on request
Certificates And Training
- Prince 2 Foundation and Practitioner
- Change Management (University of Sydney)
- Agile Scrum Master (SAFe) (University of Sydney)
- Agile LEAN Performer (Level 1)
- ITIL Standards and Processes (Foundation)
- AWS Cloud Practitioner
- MCP/MCSA
- Salesforce
- Prince 2 Agile
- PMP
Personal Qualifications
Bachelor of Computer Science and Engineering, 2001 - 2005
Certification
- Prince 2 Foundation and Practitioner
- Prince 2 Agile
- Change Management (University of Sydney)
- Agile Scrum Master (SAFe) at the University of Sydney
- Agile LEAN Performer (Level 1)
- ITIL Standards and Processes (Foundation)
- AWS Cloud Practitioner
- Generative AI Overview
- Practical Application of Gen AI for Project Managers
References
References available upon request.
Timeline
Digital Project Manager
Yamaha Motor Australia PTY LTD
07.2023 - Current
Senior Project Manager
Ramsay Health Care
02.2023 - 07.2023
IT Project Manager/Scrum Master
Australian Children's Education & Care Quality Authority
10.2021 - 02.2023
Digital Project Manager
Northern Sydney Local Health District
05.2021 - 10.2021
Implementation Project Manager
Transport for NSW
06.2019 - 12.2019
Digital Project Manager
Australian Water Association
03.2019 - 05.2019
Project Manager/Scrum Master
eBaoTech Australia
11.2017 - 03.2019
Project Officer ICT Implementation
Department of Justice
01.2013 - 10.2017
Previous Roles
AAPT, SAP, ASG, BnT, Atos Origin
11.2005 - 01.2013
Bachelor of Computer Science and Engineering -
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