Sheetal Sharma
Seven Hills
Summary
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker.
Overview
16
16
years of professional experience
Work History
Childcare Educator
Kids early learning seven hills east
12.2022 - Current
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Supported classroom activities, tutoring, and reviewing work.
Educator
Family day care
10.2014 - 10.2022
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Assistant
Coles Liquorland
03.2008 - 05.2014
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Updated database of contacts and resources for company-wide distribution.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Developed and implemented strategies to streamline office operations.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Gathered and prepared sales materials in preparation for sales meetings.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
Assistant cook
Cooper pot restaurant
01.2008 - 01.2012
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Worked with chef to prepare daily food specials and other supplies.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Monitored food quality and temperature for safe consumption.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Placed orders to restock items before supplies ran out.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed recipes closely for consistent taste, quality and presentation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Plated and garnished dishes for uniform presentation standards.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Verified proper portion sizes to consistently attain high food quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Interacted with guests to obtain feedback on product quality and service levels.
- Developed innovative, creative menu items and recipes.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Prepared and cooked meals according to recipes and customer specifications.
- Monitored food quality and presentation to maintain high standards.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Owner of the shop and Barista
Coffes shop and convenience store
11.2009 - 11.2010
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Front of House Assistant
Mario Indian Restaurant
09.2007 - 12.2007
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Registered guest information on database to maintain accuracy and tracking information.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
- Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
- Calculated billings and hotel charges and provided receipts to customers, delivering proof of transaction.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Stored food in designated containers and storage areas to prevent spoilage.
- Distributed food to waiters and waitresses to serve to customers.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Education
Diploma of hospitality and managements -
Holmes Institute Pty Ltd Sydney
Certificate IV in Hospitality (Commercial Cookery) -
Holmes Institute Pty Lty Sydney
Diploma in early childhood education and care -
Australian Academy Pty Lty
Master of computer application -
Punjab technical institute Jalandhar
Bachelor of computer Applications -
Guru Nanak Dev University Amritsar india
Skills
- Student Assessments
- Study Skills Development
- Classroom Support
- Student and Parent Relations
- Behavior Management
- Small Group Instruction
- Student Supervision
- Material Preparation
- Clerical Support
- Relationship Building
- Computer Skills
- Cleaning and Sanitizing
- Multicultural Awareness
Secondary Education
- HIGHER SECONDARY SCHOOL CERTIFICATE, 12th
- SECONDARY SCHOOL CERTIFICATE
Telephone
0451400428
Hobbies and Interests
traveling, cooking, watching tv
Timeline
Childcare Educator
Kids early learning seven hills east
12.2022 - Current
Educator
Family day care
10.2014 - 10.2022
Owner of the shop and Barista
Coffes shop and convenience store
11.2009 - 11.2010
Assistant
Coles Liquorland
03.2008 - 05.2014
Assistant cook
Cooper pot restaurant
01.2008 - 01.2012
Front of House Assistant
Mario Indian Restaurant
09.2007 - 12.2007
Diploma of hospitality and managements -
Holmes Institute Pty Ltd Sydney
Certificate IV in Hospitality (Commercial Cookery) -
Holmes Institute Pty Lty Sydney
Diploma in early childhood education and care -
Australian Academy Pty Lty
Master of computer application -
Punjab technical institute Jalandhar
Bachelor of computer Applications -
Guru Nanak Dev University Amritsar india
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