Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
SHEEVAN PERERA

SHEEVAN PERERA

Melbourne,VIC

Summary

Experienced IT professional with 15 years of hands-on support and infrastructure expertise, complemented by over 7 years in ERP systems, including SAP. I’m seeking to contribute to the City of Casey’s digital transformation by applying my deep technical knowledge, stakeholder engagement skills, and ERP implementation experience to enhance enterprise platforms and drive operational efficiency. With a strong foundation in system configuration, user support, and cross-functional collaboration, I’m ready to help embed modern digital capability across the organization.

Overview

17
17
years of professional experience

Work History

Senior IT Support Specialist

AGCO Australia
Sunshine, Australia
03.2022 - Current
  • Provide front-line support to Agco staff responsible for resolving incidents and service requests.
  • Led the service desk team for Australia, New Zealand, and Singapore, and ensured that our customers received quick and effective solutions.
  • Provide technical support, training, and administrative assistance to all SAP users.
  • Assisting organizations in automating device deployment, enrollment, and management processes using Windows Autopilot and Microsoft Intune.
  • Notify and support users if any ongoing or anticipated service disruptions to mitigate the potential impact on business operations.
  • Develop and maintain an annual budget for all IT equipment in ANZ and Singapore.
  • Maintain documentation for processes, incidents, and other routine tasks conducted to ensure a record exists of potential system issues and change management impacts.

• Provide information to customers about new and existing IT services, cost, and procurement procedures to ensure access to the best available technology in meeting business needs.

• Monitor systems and services provided by ITS, proactively responding tofaults affecting essential equipment such as routers, servers, gateways, applications, and databases to minimise disruption and impact before these become apparent.

• Support and assist other technical staff in the root cause analysis of

incidents and in delivering all ITS services to ensure minimal impact and maximum availability

• Timely setup of PCs & NBs using SCCM imaging

• Exchange and Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to Office 365, mailbox and distribution group creation)

• Active directory support and administration ( Group policy, permissions, User accounts)

• Support office environment with several technologies such as VoIP and

VPN ( Configure Extension Mobility Service on Cisco Unified

Communications Manager)

Hardware Maintenance

• Assist with ensuring Standard Operating Environment (SOE) is used and updated on all equipment to provide maximum service, appropriate use, and best functioning.

• Record all IT equipment in the Asset Register to enable tracking, servicing

and refurbishment/updating.

System monitoring

• Ensure logging of system checks for SOX auditing

• Ensure replication of the Production system to DR is running and the DR

environment is in a ready state.

• Any issues found are logged and followed through to resolution with infrastructure or developer leads.

Project Assistance and Training

• Assist with various projects as required to ensure on-time delivery and meet customer service expectations.

• Train staff on new hardware and software products as these are installed

and implemented to ensure the best use of capabilities by the business.

IT Service Desk Analyst

Chisholm Institute
Dandenong , vic
11.2019 - 02.2022

• Provide front-line support to Institute staff and students with responsibility for resolving incidents and service requests.

• Inform customers regarding current or expected service disruptions to

ensure minimal impact on business functioning.

• Maintain documentation for processes, incidents and other routine tasks conducted to ensure a record exists of potential system issues and change management impacts.

• Provide information to customers about new and existing IT services, cost

and procurement procedures to ensure access to the best available technology in meeting business needs.

• Monitor systems and services provided by ITS, proactively responding to

faults affecting essential equipment such as routers, servers, gateways, applications and databases to minimise disruption and impact before these become apparent.

• Support and assist other technical staff in the root cause analysis of incidents and in the delivery of all ITS-delivered services to ensure minimal impact and maximum availability

• Exchange and Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to Office 365, mailbox and distribution group creation)

• Active directory support and administration ( Group policy, permissions,

User accounts)

• The corporate office environment supports several technologies such as VoIP and VPN ( Configure Extension Mobility Service on Cisco Unified Communications Manager)

• Assist with ensuring Standard Operating Environment (SOE) is used and

updated on all Institute equipment to provide maximum service, appropriate use, and best functioning.

• Record all Chisholm IT equipment in the Asset Register to enable tracking,

servicing and refurbishment/updating.

• Assist with various projects as required to ensure on-time delivery and meeting customer service expectations.

Professional Services Engineer

TES- AMM Australia (Pvt) Ltd
Melbourne, Australia
01.2018 - 11.2019

• Manage and troubleshoot local network and server infrastructures

• Auditing and backing up machines for end users

• User software installation and update

• Providing onsite customer support, coordinating with project managers

• Manage available stock of IT equipment and services

• Computer imaging and updating

• Root Cause Analysis for issues in existing processes

• Monitoring cloud storage and services

• Troubleshooting and updating, Software and Hardware

• Perform audits, documentation and deployments.

IT Administrator – Part‐Time

NP Financial Service Pty Ltd
Heidelberg, Australia
01.2016 - 05.2018
  • Responsible for setting up and user training on new solutions and packages.
  • ERP system configuration and training.
  • Managing and maintaining financial, payroll and inventory systems.
  • Maintaining servers and resolving database-related issues.
  • Computer imaging and updating.
  • Troubleshooting and updating, Software and Hardware.
  • Manage and troubleshoot local network and server infrastructures.
  • Manage available stock of IT equipment and services.
  • Controlling and monitoring cloud storage and services.

Software Support Engineer

Scienter Technologies (Pvt) Ltd
Colombo, Sri Lanka
01.2009 - 01.2014
  • Developing & implementing products, servers, and services monitoring.
  • Maintaining server and Database development (SQL\MySQL) on client sites.
  • Requirement Gathering and Analysis.
  • Root Cause Analysis for issues encountered with new or existing processes.
  • ERP System demonstration.
  • Desktop and Server virtualization (VMware).
  • Monitoring and updating Crystal reports.
  • Migration planning & application migration.
  • ERP Package and system training on users and clients.
  • Deployment and maintaining financial & payroll systems on client sites.

Education

MSc - Information Technology specialising in system Analysis & Networking

Charles Sturt University
Melbourne, VIC
01.2018

B.Sc. (Hons) - Computing offered

University of Greenwich
UK
01.2012

Diploma - Computer Science

FTMS College, St. Thomas College
Mount Lavinia, Singapore, Sri Lanka
01.2009

Skills

  • Office 365
  • Active Directory (Azure)
  • Virtualization
  • Project Management
  • Risk Management
  • VoIP Support
  • Mobile Device Support
  • User Manuals
  • Windows Autopilot
  • Performance Testing
  • ERP systems
  • Patch management
  • Forecasting and Planning
  • Database Management
  • As 400
  • ServiceNow
  • Intune device management
  • SharePoint
  • IP Addressing
  • SAP Support
  • Cost Analysis
  • Asset Management
  • User Training
  • Network configuration

Affiliations

  • Proven track record in IT support and enterprise systems across Australia, New Zealand, Singapore, and Sri Lanka.
  • Over 7 years of ERP experience, including leadership of full-cycle ERP implementations in Sri Lanka (2009–2013).
  • Currently supporting SAP users in a multi-regional environment, managing integrations, troubleshooting, and user training.
  • Skilled in translating business requirements into technical solutions, with a strong focus on stakeholder engagement and service excellence.
  • Familiar with enterprise platforms including Office 365, Active Directory, Intune, and virtualization technologies.
  • Quick to adapt to new systems—while I haven’t worked with TechnologyOne yet, I bring a strong ERP foundation and a proactive learning mindset.
  • Known for collaborative problem-solving, clear communication with technical and non-technical audiences, and delivering scalable IT solutions that align with business goals.

References

References will be provided upon request.

Timeline

Senior IT Support Specialist

AGCO Australia
03.2022 - Current

IT Service Desk Analyst

Chisholm Institute
11.2019 - 02.2022

Professional Services Engineer

TES- AMM Australia (Pvt) Ltd
01.2018 - 11.2019

IT Administrator – Part‐Time

NP Financial Service Pty Ltd
01.2016 - 05.2018

Software Support Engineer

Scienter Technologies (Pvt) Ltd
01.2009 - 01.2014

MSc - Information Technology specialising in system Analysis & Networking

Charles Sturt University

B.Sc. (Hons) - Computing offered

University of Greenwich

Diploma - Computer Science

FTMS College, St. Thomas College
SHEEVAN PERERA