Experienced IT professional with 15 years of hands-on support and infrastructure expertise, complemented by over 7 years in ERP systems, including SAP. I’m seeking to contribute to the City of Casey’s digital transformation by applying my deep technical knowledge, stakeholder engagement skills, and ERP implementation experience to enhance enterprise platforms and drive operational efficiency. With a strong foundation in system configuration, user support, and cross-functional collaboration, I’m ready to help embed modern digital capability across the organization.
• Provide information to customers about new and existing IT services, cost, and procurement procedures to ensure access to the best available technology in meeting business needs.
• Monitor systems and services provided by ITS, proactively responding tofaults affecting essential equipment such as routers, servers, gateways, applications, and databases to minimise disruption and impact before these become apparent.
• Support and assist other technical staff in the root cause analysis of
incidents and in delivering all ITS services to ensure minimal impact and maximum availability
• Timely setup of PCs & NBs using SCCM imaging
• Exchange and Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to Office 365, mailbox and distribution group creation)
• Active directory support and administration ( Group policy, permissions, User accounts)
• Support office environment with several technologies such as VoIP and
VPN ( Configure Extension Mobility Service on Cisco Unified
Communications Manager)
Hardware Maintenance
• Assist with ensuring Standard Operating Environment (SOE) is used and updated on all equipment to provide maximum service, appropriate use, and best functioning.
• Record all IT equipment in the Asset Register to enable tracking, servicing
and refurbishment/updating.
System monitoring
• Ensure logging of system checks for SOX auditing
• Ensure replication of the Production system to DR is running and the DR
environment is in a ready state.
• Any issues found are logged and followed through to resolution with infrastructure or developer leads.
Project Assistance and Training
• Assist with various projects as required to ensure on-time delivery and meet customer service expectations.
• Train staff on new hardware and software products as these are installed
and implemented to ensure the best use of capabilities by the business.
• Provide front-line support to Institute staff and students with responsibility for resolving incidents and service requests.
• Inform customers regarding current or expected service disruptions to
ensure minimal impact on business functioning.
• Maintain documentation for processes, incidents and other routine tasks conducted to ensure a record exists of potential system issues and change management impacts.
• Provide information to customers about new and existing IT services, cost
and procurement procedures to ensure access to the best available technology in meeting business needs.
• Monitor systems and services provided by ITS, proactively responding to
faults affecting essential equipment such as routers, servers, gateways, applications and databases to minimise disruption and impact before these become apparent.
• Support and assist other technical staff in the root cause analysis of incidents and in the delivery of all ITS-delivered services to ensure minimal impact and maximum availability
• Exchange and Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to Office 365, mailbox and distribution group creation)
• Active directory support and administration ( Group policy, permissions,
User accounts)
• The corporate office environment supports several technologies such as VoIP and VPN ( Configure Extension Mobility Service on Cisco Unified Communications Manager)
• Assist with ensuring Standard Operating Environment (SOE) is used and
updated on all Institute equipment to provide maximum service, appropriate use, and best functioning.
• Record all Chisholm IT equipment in the Asset Register to enable tracking,
servicing and refurbishment/updating.
• Assist with various projects as required to ensure on-time delivery and meeting customer service expectations.
• Manage and troubleshoot local network and server infrastructures
• Auditing and backing up machines for end users
• User software installation and update
• Providing onsite customer support, coordinating with project managers
• Manage available stock of IT equipment and services
• Computer imaging and updating
• Root Cause Analysis for issues in existing processes
• Monitoring cloud storage and services
• Troubleshooting and updating, Software and Hardware
• Perform audits, documentation and deployments.
References will be provided upon request.