Shehan Liyanage
Narre Warren,Australia
Summary
Dynamic and results-driven sales professional with over 8 years of experience driving revenue growth and building strong client relationships across diverse industries. Consistently exceeding sales targets through strategic planning, market analysis, and consultative selling techniques. Skilled in identifying customer needs, negotiating deals, and delivering tailored solutions that enhance customer satisfaction and loyalty. Proactive approach, strong communication skills, and ability to thrive in fast-paced, competitive environments. Ready to leverage expertise in sales strategy and client management to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Presales Consultant
Allied Moving Services
08.2023 - Current
- Engage clients to understand their needs, providing tailored solutions and managing quotes
- Coordinate with operations for seamless service delivery, ensuring client satisfaction
- Consistently track and report on client inquiries and feedback
Manager -Administration & Reservations
DB Ceylon Clothing and Stylist (Pvt) Ltd
10.2021 - 02.2023
- Managed client reservations, inquiries, and social media communications
- Oversaw content creation for digital platforms to enhance customer engagement
- Optimized operations for efficient client support
Senior Executive – Client Handling
Intrepid Travel Australia
08.2019 - 03.2020
- Provided customer support via live chat and managed long-term client relationships
- Identified opportunities for additional services to enhance client experience
Client Due Diligence Analyst
HSBC Global Service Center
04.2015 - 06.2019
- Conducted due diligence on prospective clients, verifying documentation and managing records
- Validate KYC documents such as identification, conduct comprehensive due diligence on prospective clients during the onboarding process, verifying their identity, business activities, and risk profile.
Travel Assistant
Classic Travel (Pvt) Limited
01.2013 - 03.2014
- Research and recommend travel options based on the traveller’s preferences, budget, and schedule
- Plan itineraries, including flights, accommodations, transportation, and activities
Education
Bachelor Of Science - Business Management
University of Northumbria
Newcastle, UK06.2018
Certificate In Marketing -
Sri Lanka Institute of Marketing (Slim)
Sri Lanka 02.2014
Skills
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficient in CRM and Microsoft Office Suite
- Customer-focused and adaptable in fast-paced environments
- Solution selling
Timeline
Presales Consultant
Allied Moving Services
08.2023 - Current
Manager -Administration & Reservations
DB Ceylon Clothing and Stylist (Pvt) Ltd
10.2021 - 02.2023
Senior Executive – Client Handling
Intrepid Travel Australia
08.2019 - 03.2020
Client Due Diligence Analyst
HSBC Global Service Center
04.2015 - 06.2019
Travel Assistant
Classic Travel (Pvt) Limited
01.2013 - 03.2014
Bachelor Of Science - Business Management
University of Northumbria
Certificate In Marketing -
Sri Lanka Institute of Marketing (Slim)
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