Summary
Overview
Work History
Education
Skills
Other Details
Technical Tools And Knowledge
References
Timeline
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Shehnaz Malik

Sydney,Australia

Summary

Detail-oriented and analytical professional with demonstrated experience in quality assurance, operational reporting, and business process improvement. Skilled in identifying service delivery issues, supporting internal audits, and maintaining high standards of compliance and documentation. Experienced in data analysis, user acceptance testing (UAT), and preparing performance and experience reports using tools such as Power BI and SAP. Known for a proactive approach, strong problem-solving abilities, and the ability to collaborate effectively with diverse stakeholders to support continuous improvement and service excellence.

Overview

10
10
years of professional experience

Work History

Claims Handler

Munich Re
Sydney, Australia
05.2024 - Current
  • Conduct data validation, monthly/quarterly reporting, and data quality checks using Power BI and SAP FS-RI.
  • Assist with internal audit reporting and performance tracking through structured dashboards.
  • Collaborate across technical and business teams to streamline reporting workflows and flag data anomalies.
  • Participate in UAT for process/system changes, documenting issues and improvement recommendations.
  • Generate experience reports to assist senior stakeholders in strategic decision-making.
  • Ensure adherence to internal policies and compliance expectations in line with audit requirements.
  • Collaborated with other departments to ensure accurate payment of valid claims.
  • Maintained detailed records of all claim-related activities.
  • Updated claim files and documented actions taken in a clear and concise manner.

Test Analyst

Optus
Sydney, Australia
05.2021 - 02.2022
  • Led QA testing for mobile and web-based applications, aligning with accessibility and usability standards.
  • Supported internal teams with quality control, documentation reviews, and triage coordination.
  • Ensured digital platforms were accessible (WCAG compliant), supporting Optus’ inclusive service goals.
  • Used HP ALM and Jira for defect tracking and collaborated with cross-functional teams for resolution.
  • Participated in Agile sprints, stand-ups, and quality check sessions with business stakeholders.

Application Support Analyst

Wipro Technologies
India, India
06.2015 - 09.2017
  • Provided business application support in a financial services environment for a global bank.
  • Performed incident management, change logging, and root cause analysis per ITIL standards.
  • Supported internal and external users with queries and service restoration within SLA targets.
  • Assisted in documenting process improvements and maintained technical SOPs.
  • Ran SQL queries for report generation and issue diagnosis in support of business operations.

Education

Professional Year - Business Analytics

Performance Education
Sydney, NSW
01-2022

Master of Technology - Enterprise Systems & Business Analytics

Federation University
Melbourne
01.2020

Bachelor of Technology - Computer Science

CGC College of Engineering
India
01.2015

Skills

  • Quality assurance and compliance monitoring
  • Business process improvement
  • Operational and performance reporting (Power BI, Excel)
  • Data analysis and trend interpretation
  • User Acceptance Testing (UAT) support
  • Documentation and SOP management
  • Stakeholder communication and collaboration
  • Service delivery issue identification and resolution
  • Familiarity with Agile and Waterfall methodologies
  • Tools: Power BI, SAP FS-RI, JIRA, Confluence, SQL
  • Accessibility and functional testing (JAWS, NVDA – previous role)
  • Strong attention to detail and administrative accuracy

Other Details

Available Immediately, References available upon request

Technical Tools And Knowledge

  • Reporting & QA Tools: Power BI, SAP FS-RI, HP ALM, JIRA, Confluence
  • Testing: Accessibility testing (JAWS, NVDA), UAT, Functional & Device Testing
  • Data & Analysis: SQL, Excel, BMC Remedy
  • Process & Methodologies: Agile, Waterfall, ITIL, SDLC

References

References available upon request.

Timeline

Claims Handler

Munich Re
05.2024 - Current

Test Analyst

Optus
05.2021 - 02.2022

Application Support Analyst

Wipro Technologies
06.2015 - 09.2017

Professional Year - Business Analytics

Performance Education

Master of Technology - Enterprise Systems & Business Analytics

Federation University

Bachelor of Technology - Computer Science

CGC College of Engineering

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Shehnaz Malik