Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Engineering Projects
Committee Member
Participations
Custom Section
Volunteer Experience
References
Additional Information
Timeline
Generic

Shehnee Salim

Perth,WA

Summary

Newly graduated Chemical Engineer offering exceptional troubleshooting and safety management skills. Methodical and poised with commitment to driving process improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Fragrance Advisor

Loreal Luxe, Lancome
12.2023 - Current
  • Enhanced customer satisfaction by providing personalized fragrance recommendations based on individual preferences and needs.
  • Increased sales through expert knowledge of product offerings, allowing for tailored suggestions to clients.
  • Achieved top-ranking customer service scores by consistently delivering a friendly, informative, and attentive experience.
  • Maintained an organized and visually appealing display, ensuring easy access to products for customers.

Customer Service Representative

HnM
08.2023 - 01.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Coles Express
02.2022 - 06.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

12.2018 - 02.2019

Production Engineer Intern

Pacific Engineering Sdn Bhd
09.2018 - 07.2018

Education

Bachelor of Chemical Engineering (Honours) -

Curtin University
01.2020

IGCSE -

Anandaniketan School

IAL -

Anandaniketan School

Skills

  • Microsoft Office Suite
  • Aspen Hysys
  • Microsoft Visio
  • Ansys
  • Welding
  • Drilling
  • Powder coating
  • Programming Language in C
  • Maple
  • Matlab Simulink
  • Microsoft Project
  • Usage of apparatus
  • Leadership
  • Time Management
  • Product presentation
  • Goal-Oriented
  • Upselling strategies
  • Personal grooming
  • Interpersonal and written communication
  • Sales Conversion
  • Experience management

Accomplishments

Engineering Projects:

·

Final Year Project

Sonochemically Synthesized Cobalt Oxide for Electrochemical Energy Storage.

All experiments, research and documentations were done solely. Submitted a manuscript for the topic as well.

·

Design Project

Sustainable production of propylene. Worked in a group of 4 people to design a plant including the equipment

and budget.

·

Plant Simulation

Worked in group and have done simulation project alone

·

Recycling Plant

Worked in a team of 5 in doing research, design and presentation in producing an economically viable

recycling plant

·

Heat Exchanger design

Worked in a team of 5 in the design, construction

·

Organic Synthesis and Various Extractions (eg. Gold)

Worked in a team of four, and did various experiments in lab

Certification

  • First Aid (2019 - 2022)
  • Participated and volunteered,8th International Forum on Industrial bioprocessing (2019)
  • Volunteer, Sarawak Oil and Gas Seminar Exhibition (2019)
  • Edexcel High Achievers Award for IGCSE (2013)
  • The Daily Star Award for IGCSE (2013)

Languages

English
Bengali
Malay
Hindi
Urdu

Engineering Projects

  • Final Year Project, Sonochemically Synthesized Cobalt Oxide for Electrochemical Energy Storage.
  • Design Project, Sustainable production of propylene. Worked in a group of 4 people to design a plant including the equipment and budget.
  • Plant Simulation, Worked in group and have done simulation project alone
  • Recycling Plant, Worked in a team of 5 in doing research, design and presentation in producing an economically viable recycling plant
  • Heat Exchanger design, Worked in a team of 5 in the design, construction
  • Organic Synthesis and Various Extractions (eg. Gold), Worked in a team of four, and did various experiments in lab

Committee Member

Curtin Table Tennis Club (2016)

Participations

  • Borneo Model United Nation (2017)
  • Drama, singing and dancing performance in IFest, Curtin (2015)
  • District Winner, Physics Olympiad Bangladesh (2012)
  • 1st Runner Up, Debate Competition, Anandaniketan School

Custom Section

  • Back to School (2015)
  • Charity Representing Anandaniketan School (2014)

Volunteer Experience

  • Sarawak Oil and Gas Seminar Exhibition, Student Helper, 2019
  • Curtin Open Day, Community service as an English teacher in an orphanage: Pusat Kebajikan Hamoidah Yakup, Malaysia, 2018

References

  • Brian Cheah, +60379592588, Pacific Engineering
  • Kay Khine Zin, Clough, kaykhinezin2015@gmail.com
  • Dr. Lau Shei Wei, Curtin University, lau.shei.wei@curtin.edu.my

Additional Information

Certificates:

  • First Aid Certification
  • Participated and volunteered,8th International Forum on Industrial bioprocessing (2019)
  • Volunteer, Sarawak Oil and Gas Seminar Exhibition (2019)
  • Edexcel High Achievers Award for IGCSE (2013)
  • The Daily Star Award for IGCSE (2013)


Languages

  • English
  • Bengali
  • Hindi
  • Urdu
  • Malay


Extra Curricular Activities

  • Volunteer, Sarawak Oil and Gas Seminar Exhibition (2019)
  • Student Helper, Curtin Open Day (2018)
  • Community service as an English teacher in an orphanage: Pusat Kebajikan Hamoidah Yakup, Malaysia (2018)
  • Referee,Curtin Table Tennis Club (2016)
  • Volunteer,Model United Nation Curtin Sarawak (2015)

·

Participations:

  • Borneo Model United Nation (2017)
  • Drama, singing and dancing performance in IFest, Curtin (2015)
  • District Winner, Physics Olympiad Bangladesh (2012)
  • 1st Runner Up, Debate Competition, Anandaniketan School
  • Committee Member, Back to school (2015)
  • Charity work, Anandaiketan School (2014)

References:

Sukhjinder Singh

0422609720

Brian Cheah

+60379592588

Pacific Engineering Sdn Bhd

Kay Khine Zin

Clough

kaykhinezin2015@gmail.com

Dr. Lau Shei Wei

Curtin University

lau.shei.wei@curtin.edu.my

Timeline

Fragrance Advisor

Loreal Luxe, Lancome
12.2023 - Current

Customer Service Representative

HnM
08.2023 - 01.2024

Customer Service Representative

Coles Express
02.2022 - 06.2023

12.2018 - 02.2019

Production Engineer Intern

Pacific Engineering Sdn Bhd
09.2018 - 07.2018

Bachelor of Chemical Engineering (Honours) -

Curtin University

IGCSE -

Anandaniketan School

IAL -

Anandaniketan School
Shehnee Salim