SHEIKH NURTAZ HOSSAIN NIRJONA
Denham Court
Summary
I am a versatile and dedicated professional, boasting a comprehensive background in customer service, sales, and administrative support. With over four years of rich experience spanning diverse roles across multiple industries, I have cultivated a robust skill set that encompasses customer engagement, sales consultation, and effective administrative management. My career journey is a testament to my strong work ethic, adaptability, and unwavering commitment to excellence. I excel in balancing multiple tasks, thrive in collaborative team environments, and consistently focus on delivering quality and efficiency, even in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Student Career Counselor
Future Connect Education & Migration Services
01.2024 - Current
- Guide students through Australian student visa processes, including documentation, GTE preparation, and compliance with immigration laws.
- Evaluate eligibility for Recognition of Prior Learning (RPL) and assist in compiling evidence to submit successful applications.
- Counsel students on transferring courses or universities, ensuring academic goals, credit transfers, and visa implications are managed.
- Accurately input and maintain student records, applications, and correspondence in the agency’s database.
- Recommend suitable educational programs and institutions that align with students' career aspirations.
- Provide students with essential information about Australian culture, housing, health insurance, and academic life.
- Liaise with Australian education providers, migration agents, and training organizations to streamline services.
- Ensure all applications and processes comply with Australian education and migration policies.
- Generate progress reports for visa applications, RPL cases, and course transfers for internal review.
- Offer prompt, professional support to address student queries and provide personalized solutions.
Administration Support Officer
Faith Overseas Ltd
11.2021 - 09.2023
- Managed, organized, and maintained company documents and records
- Prepared and revised documents such as reports, memos, and letters
- Handled incoming and outgoing correspondence, including email, mail, and phone calls
- Served as a point of contact for internal and external stakeholders
- Arranged and scheduled meetings, appointments, and company events
- Coordinated logistics for meetings, including room bookings and equipment setup
- Utilizing computerized information systems and applications, including Microsoft Outlook, Word, and Excel, for production data management and communication
- Performed data entry tasks and maintained up-to-date records in company databases
- Ensured the accuracy and confidentiality of data handled
- Assisted in basic financial management tasks such as invoicing and expense tracking
- Greeted visitors and directed them to appropriate personnel
- Provided assistance and information to customers and clients
- Ensured compliance with company policies and regulatory requirements
- Ensured the office environment was well-maintained, organized, and presentable
- Coordinated with maintenance staff for office repairs and upkeep
Administration Support Officer
SK Cargo
07.2020 - 10.2021
- Handled the processing, filing, and management of important company documents and records
- Ensured all documentation was organized and easily accessible for reference and auditing purposes
- Managed both internal and external communication, including emails, phone calls, and letters
- Drafted and distributed memos, notices, and other internal communications to staff
- Organized and maintained calendars for senior staff, scheduling appointments, meetings, and conference calls
- Coordinated logistics for meetings, including room bookings, equipment setup, and preparing meeting materials
- Performed accurate data entry tasks and maintained databases
- Assisted in preparing reports and presentations for management
- Monitored and managed inventory of office supplies, placing orders as needed to ensure necessary items were always in stock
- Handled the maintenance and servicing of office equipment
- Provided front desk support, greeting visitors, and directing them to the appropriate department or personnel
- Assisted clients or customers with inquiries, providing information about SK Cargo's services
- Assisted with basic financial administration tasks such as invoicing, processing expense claims, and budget tracking
- Ensured compliance with company policies and procedures
- Maintained accurate and up-to-date records and files, ensuring confidentiality and security of sensitive information
Customer Service Representative
Genex Infosys Ltd
03.2019 - 04.2020
- Handled customer queries and provided information about products and services via phone, email, or chat
- Assisted customers with product and service information, including pricing, features, and availability
- Addressed and resolved customer complaints, ensuring customer satisfaction and maintaining positive relationships
- Accurately updated and maintained customer information in the company database
- Stayed informed about company products and services to offer accurate and helpful advice to customers
- Collected customer feedback on products and services, reporting insights to management for quality improvement
- Achieved individual and team targets related to customer service and satisfaction
- Demonstrated empathy and patience in dealing with customer concerns, ensuring a positive experience
- Followed company policies and procedures, including customer confidentiality and data protection guidelines
Education
Bachelor of Arts - English
Uttara University
Dhaka, 123003.2022
Higher Secondary School Certificate -
Uttara Commerce College
Dhaka, 123007.2018
Skills
- Time management
- Attention to detail
- Communication
- Organizational
- Adaptability
- Problem-solving
- Customer service
- Multi-tasking
- Confidentiality
- Problem-solving skills
- Community collaboration
- Career assessment
- Documentation
Microsoftapplications
- Microsoft Word
- Microsoft Excel
- Power Point
Personal Information
- Residency: Temporary Resident with Full Work Right
- Gender: F
Trainingandparticipation
Work Place Health and Safety, 12/01/24, Parramatta, NSW
Timeline
Student Career Counselor
Future Connect Education & Migration Services
01.2024 - Current
Administration Support Officer
Faith Overseas Ltd
11.2021 - 09.2023
Administration Support Officer
SK Cargo
07.2020 - 10.2021
Customer Service Representative
Genex Infosys Ltd
03.2019 - 04.2020
Higher Secondary School Certificate -
Uttara Commerce College
Bachelor of Arts - English
Uttara University
Similar Profiles
Vashish RoopunVashish Roopun
Accountant at Future Connect Education and Migration ServicesAccountant at Future Connect Education and Migration Services
Komil GillaniKomil Gillani
Education and Migration Consultant at Future Care Education And MigrationEducation and Migration Consultant at Future Care Education And Migration
Preethi Bala RathorePreethi Bala Rathore
Educational Counselor and Student Visa Counsellor at RD Education and Migration ServicesEducational Counselor and Student Visa Counsellor at RD Education and Migration Services