SHEIKH MOMTAZ MITU
Liverpool,Australia
Summary
Motivated pharmaceutical professional with extensive expertise in research and development, and quality control. Seeking an opportunity in a progressive pharmaceutical or healthcare organization to apply my skills in regulatory compliance, product development, and technical support, driving organizational growth, improving customer satisfaction, and fostering innovation.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
One World Hand Car Wash & Cafe
Sydney, Australia
02.2023 - Current
- Manage daily operations of the Customer Service Department.
- Develop strategies to improve customer service processes and procedures.
- Maintain accurate records of customer interactions and transactions.
- Handle escalated customer complaints and disputes in a professional manner.
- Contact customers about potential service upgrades, new services, and account changes.
- Assist customers with placing orders for products and services.
- Maintain inventory records by restocking supplies and products.
Research & Development Executive
Radiant Pharmaceuticals Limited
Dhaka, Bangladesh
10.2017 - 12.2021
- Led the development and execution of clinical trials for new pharmaceutical products, guiding them from initial conception to market introduction.
- Employed advanced technologies and novel methods to improve the efficiency and effectiveness of drug discovery and development.
- Monitored compliance with regulatory standards throughout the product development process to facilitate smooth approvals from authorities.
- Established and maintained strategic collaborations with leading industry, academia, and research entities to push project objectives forward.
- Led and supported R&D teams in maintaining high scientific standards and operational efficiency, and consistently updated executive leadership on R&D progress and strategies.
Quality Control Executive
Eskayef Pharmaceutical Limited
Dhaka, Bangladesh
12.2015 - 09.2017
- Performed both routine and non-routine analytical work, and ensured their timely completion to help smooth production.
- Analyzed and documented the finished products, commercial stability products, raw materials, and packaging materials according to specified methods.
- Followed the cleaning, safety, health, and security regulations, and performed duties as per Good Laboratory Practices (GLP) and current Good Manufacturing Practices (cGMP).
- Experienced in the management of reagent stock, reference material, and labware.
- Experienced in maintaining QC records.
- Well-experienced in classical and instrumental laboratory techniques.
- Experienced in raw material, bulk, and finished product analysis.
- Profound knowledge regarding the certificate of analysis.
- Experienced in the management of OOS (Out of Specification).
- Experienced in equipment calibration, method validation, and root cause analysis.
- Experienced with Gas Chromatography (GC), High-Performance Liquid Chromatography (HPLC), and Infrared Spectroscopy (IR).
Education
Master of Medical Biotechnology (Extension) -
University of Technology Sydney (UTS)
Sydney, Australia11-2024
Master of Pharmaceutical Technology -
University of Asia Pacific
Dhaka, Bangladesh08-2016
Bachelor of Pharmacy -
University of Asia Pacific
Dhaka, Bangladesh02-2015
Skills
- Knowledge of pharmacy products
- Excellent customer service
- Excellent time management abilities
- Strong communication and interpersonal skills
- Teamwork
- Autonomous work
- Willingness to learn
- Shipment processing
- Online order control
- Attention to detail
- Proficient in MS Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Adobe
- Proficient in Windows
- Data analysis
- Chromatography (HPLC, GC, TLC)
- Microscopy techniques
- Infrared Spectroscopy
References
References available upon request.
Timeline
Customer Service Officer
One World Hand Car Wash & Cafe
02.2023 - Current
Research & Development Executive
Radiant Pharmaceuticals Limited
10.2017 - 12.2021
Quality Control Executive
Eskayef Pharmaceutical Limited
12.2015 - 09.2017
Master of Medical Biotechnology (Extension) -
University of Technology Sydney (UTS)
Master of Pharmaceutical Technology -
University of Asia Pacific
Bachelor of Pharmacy -
University of Asia Pacific
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