Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Sheikh Muhammad Idrees

Sheikh Muhammad Idrees

Islamabad,WA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Support Manager

Earnology
Islamabad
07.2022 - 12.2022
  • Collaborate with product, tech, and marketing teams to relay customer feedback and improve the user experience.
  • Develop and maintain a knowledge base, and support documentation for internal and external use.
  • Handle high-level customer complaints, and ensure customer satisfaction.

Farm Management Intern

National Agriculture Research Center, Islamabad (NARC)
Islamabad
01.2020 - 05.2022
  • Met with incoming farmers professionally and provided friendly, knowledgeable assistance.
  • Responded promptly to customer questions via in-person meetings.
  • Managed onsite sessions for customer satisfaction regarding new agricultural techniques.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.

Education

Associate of Science - Agricultural

Barani Agricultural Training Institute
Rawalpindi
09-2019

Skills

  • Strong leadership
  • Communication
  • Problem solving
  • Customer service
  • Customer relationship management
  • Team management

Affiliations

  • Football
  • Hiking
  • Badminton
  • Book Reading

Languages

English
Professional
Urdu
Native/ Bilingual
Punjabi
Full Professional

Timeline

Support Manager

Earnology
07.2022 - 12.2022

Farm Management Intern

National Agriculture Research Center, Islamabad (NARC)
01.2020 - 05.2022

Associate of Science - Agricultural

Barani Agricultural Training Institute

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Sheikh Muhammad Idrees