Sheila Clow
Bunbury
Overview
10
10
years of professional experience
Work History
Sales Assistant
Telstra
Bunbury And Warnbro
09.2011 - 09.2016
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Managed cash register transactions accurately and efficiently.
- Prepared merchandise for purchase.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Maintained records related to sales for store management.
- Informed customers about current promotions and discounts.
- Resolved customer complaints in a timely manner.
- Answered customer inquiries regarding product features, pricing, and availability.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted in creating displays to promote products.
- Ensured compliance with company policies and procedures at all times.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Greeted customers to determine wants or needs.
- Provided excellent customer service to clients in person and over the phone.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Helped customers find specific products, answered questions, and offered product advice.
Assistant Front End Manager
Bunbury Farmers Market
Bunbury
06.2010 - 01.2011
- Performed regular checks on checkout stations to validate correct pricing details.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Inspected previous records for operational discrepancies.
- First class cash and electronic payments
- Built professional and friendly rapport with staff members.
- Maintained compliance with OH&S standards.
- Maintained a welcoming environment through exceptional service.
- Implemented gatherings to strengthen teamwork.
- Upheld professional standards in collaboration with Senior Front End Manager.
- Fostered employee confidence through targeted mentoring and skill reinforcement.
- Attended programs aimed at enhancing skill sets and knowledge base.
Crew Trainer
McDonalds
Bunbury
03.2007 - 12.2007
- Maintained up-to-date records of all employees' training progress and certification status.
- Monitored employee progress, offering constructive feedback for improvement.
- Cultivated positive customer interactions consistently.
- Encouraged trainees in the same group while offering tactful comments for improvement.
- Executed premium cash transactions efficiently as well as electronic transactions.
- Recognized frequently with internal awards for delivering superior customer support.
- Utilized original approaches to foster trainee growth.
- Facilitated conflict resolution exercises to promote a positive work environment.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Assessed trainee competencies, certifying those ready for customer interaction.
Education
Certificate III Retail Management -
Certificate III Retail Management (2011)
McDonalds11-2011
Certificate III O H & S - Occ Health And Safety
Training.com.au
Bunbury, WA01-2009
Skills
- Team support and assistance
- Display building
- Processing payments
- Merchandising proficiency
- Cash register operation
- Sales target achievement
In addition....
- Prior to the above work experience I was employed in the banking sector for 14 years (Commonwealth Bank and Bank West). Most recently I have been working in the Education Sector as a Teaching Assistant and currently hold a part time position at Hope Christian College.
- Along with my first class work ethic displayed above it is my belief that the experiences gained in these industries enhance the skills I bring in applying for this position.
Referees available upon request.
Timeline
Sales Assistant
Telstra
09.2011 - 09.2016
Assistant Front End Manager
Bunbury Farmers Market
06.2010 - 01.2011
Crew Trainer
McDonalds
03.2007 - 12.2007
Certificate III Retail Management -
Certificate III Retail Management (2011)
Certificate III O H & S - Occ Health And Safety
Training.com.au