Overview
Work History
Education
Skills
In addition....
Timeline
Generic

Sheila Clow

Bunbury

Overview

10
10
years of professional experience

Work History

Sales Assistant

Telstra
Bunbury And Warnbro
09.2011 - 09.2016
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Managed cash register transactions accurately and efficiently.
  • Prepared merchandise for purchase.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Maintained records related to sales for store management.
  • Informed customers about current promotions and discounts.
  • Resolved customer complaints in a timely manner.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Assisted in creating displays to promote products.
  • Ensured compliance with company policies and procedures at all times.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Greeted customers to determine wants or needs.
  • Provided excellent customer service to clients in person and over the phone.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed transactions quickly and accurately, maintaining a balanced cash drawer.
  • Helped customers find specific products, answered questions, and offered product advice.

Assistant Front End Manager

Bunbury Farmers Market
Bunbury
06.2010 - 01.2011
  • Performed regular checks on checkout stations to validate correct pricing details.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Inspected previous records for operational discrepancies.
  • First class cash and electronic payments
  • Built professional and friendly rapport with staff members.
  • Maintained compliance with OH&S standards.
  • Maintained a welcoming environment through exceptional service.
  • Implemented gatherings to strengthen teamwork.
  • Upheld professional standards in collaboration with Senior Front End Manager.
  • Fostered employee confidence through targeted mentoring and skill reinforcement.
  • Attended programs aimed at enhancing skill sets and knowledge base.

Crew Trainer

McDonalds
Bunbury
03.2007 - 12.2007
  • Maintained up-to-date records of all employees' training progress and certification status.
  • Monitored employee progress, offering constructive feedback for improvement.
  • Cultivated positive customer interactions consistently.
  • Encouraged trainees in the same group while offering tactful comments for improvement.
  • Executed premium cash transactions efficiently as well as electronic transactions.
  • Recognized frequently with internal awards for delivering superior customer support.
  • Utilized original approaches to foster trainee growth.
  • Facilitated conflict resolution exercises to promote a positive work environment.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Assessed trainee competencies, certifying those ready for customer interaction.

Education

Certificate III Retail Management -

Certificate III Retail Management (2011)
McDonalds
11-2011

Certificate III O H & S - Occ Health And Safety

Training.com.au
Bunbury, WA
01-2009

Skills

  • Team support and assistance
  • Display building
  • Processing payments
  • Merchandising proficiency
  • Cash register operation
  • Sales target achievement

In addition....

  • Prior to the above work experience I was employed in the banking sector for 14 years (Commonwealth Bank and Bank West). Most recently I have been working in the Education Sector as a Teaching Assistant and currently hold a part time position at Hope Christian College.
  • Along with my first class work ethic displayed above it is my belief that the experiences gained in these industries enhance the skills I bring in applying for this position.

Referees available upon request.

Timeline

Sales Assistant

Telstra
09.2011 - 09.2016

Assistant Front End Manager

Bunbury Farmers Market
06.2010 - 01.2011

Crew Trainer

McDonalds
03.2007 - 12.2007

Certificate III Retail Management -

Certificate III Retail Management (2011)

Certificate III O H & S - Occ Health And Safety

Training.com.au

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Sheila Clow