Summary
Overview
Work History
Education
Skills
Languages
Certification
REFERENCES
Timeline
Generic

SHEILAH CHEPTOO

Melbourne,VIC

Summary

Compassionate and dedicated Community Support Worker with extensive experience in providing tailored mental health support and rehabilitation services. Proven ability to work autonomously and collaboratively within a team environment, maintaining confidentiality and building trust with clients. Strong interpersonal skills and a commitment to professional development. Seeking to contribute to Neami National’s mission of supporting individuals to achieve meaningful mental health and wellbeing outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Mental Health Support Worker

Sunrise2sunrise
Keysborough, Victoria
12.2021 - Current
  • Supports clients by providing emotional support, active listening, and empathy to individuals with mental health conditions which resulted to building rapport and establishing trusting relationships with clients, promoting a safe environment for them to express their feelings and concerns.
  • Assists clients with Daily Living needs (ADLs) such as personal hygiene, dressing, grooming, and meal preparation.
  • Supports clients with managing their medications, ensuring adherence to prescribed treatment plans, and providing reminders as necessary.
  • Observes and documents client's behaviors, symptoms, and overall well-being. Recording any changes in their condition, reporting concerns to my supervisor, and maintaining accurate and confidential records.
  • Supported clients with treatment Plan and therapeutic interventions recommended by mental health professionals. Supported clients attending therapy sessions, practicing coping skills, and adhering to medication schedules.
  • Encourages Community Integration through supporting clients in engaging with their communities and participating in social and recreational activities.
  • Collaborates and Communicates with mental health professionals, including psychiatrists, psychologists, and counselors, to ensure coordinated care. I attended team meetings, and provided input on the client's progress and needs.
  • Encourages and support's clients in practicing self-care activities that promoted their overall well-being, such as physical exercise, healthy eating, and relaxation techniques.

Disability Support Worker

Oncall group
Cranbourne, VIC
09.2021 - 10.2023
  • Provided emotional support to individuals with physical or mental disabilities.
  • Organized recreational and educational activities for clients according to individual needs.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Collaborated with other professionals to develop treatment plans for clients.
  • Encouraged independence by teaching skills needed for everyday life.
  • Developed strategies to help individuals cope with their disability.
  • Transported clients to appointments, social events, and other activities as needed.
  • Conducted assessments of client abilities and needs to create individualized care plans.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.

Mental Health Support Worker

Healthcare Australia
Melbourne, Victoria
01.2021 - 09.2022
  • Delivered support services to individuals with mental health challenges, tailored to their specific needs.
  • Worked closely with multidisciplinary teams to ensure holistic support.
  • Assisted clients in developing daily living skills and building community connections.
  • Conducted regular assessments to monitor client progress and adapt support plans accordingly.

Key Achievements:

  • Developed and facilitated a weekly support group, enhancing peer support and community engagement.
  • Reduced client crisis incidents by 50% through proactive support and intervention strategies.

Personal Care Assistant

McKenzie Age care group
Templestowe, Vic
03.2018 - 01.2021
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Completed scheduled patient check-ins and progress reports for clients.
  • Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Improved patient outlook and daily living through compassionate care.

Education

Certificate III - Individual Support Ageing And Community

ALLAC
Victoria

Bachelor of Science - Environmental Studies And Community Development

Kenyatta University
Nairobi

Skills

  • Confidentiality and Trust Building: Maintained strict confidentiality, built strong trusting relationships with clients Managed sensitive situations with diplomacy, ensuring clients felt secure and respected
  • Reflective Practice and Feedback Handling: Regularly engaged in reflective practice and effectively handled feedback to improve service delivery Participated in professional development sessions to enhance skills and knowledge
  • Autonomous and Collaborative Work: Demonstrated the ability to work independently with minimal supervision while effectively collaborating with team members and community partners Balanced multiple tasks and met conflicting deadlines efficiently
  • Multitasking and Prioritization: For instance, coordinated various client activities and administrative tasks, ensuring all deadlines were met
  • Professional Development and Training: Regularly attended practice development sessions and coaching to stay updated with best practices
  • Client Progress Assessment: Conducted regular assessments to monitor client progress and adapted support plans accordingly
  • Community Engagement and Support: Organized and facilitated community activities that promoted mental health awareness and engagement
  • Crisis Intervention and Prevention: Successfully reduced client crisis incidents by implementing early intervention measures

Languages

English
Native/ Bilingual

Certification

  • Certificate iii individual support
  • First aid and CPR certificate
  • Manual handling
  • medication administration certificate
  • Victoria Driving license
  • Working with children check
  • NDIS Worker SCREENING check clearance

REFERENCES

  • Upon request

Timeline

Mental Health Support Worker

Sunrise2sunrise
12.2021 - Current

Disability Support Worker

Oncall group
09.2021 - 10.2023

Mental Health Support Worker

Healthcare Australia
01.2021 - 09.2022

Personal Care Assistant

McKenzie Age care group
03.2018 - 01.2021

Certificate III - Individual Support Ageing And Community

ALLAC

Bachelor of Science - Environmental Studies And Community Development

Kenyatta University
SHEILAH CHEPTOO