Sheila Mae Calura
63 Donnington Street Carindale,QLD
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules and resources to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
years of professional experience
Work History
Oncall/ After Hours Coordinator
For Care Capalaba
06.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Disability Support Worker
For Care Capalaba
07.2019 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Kept accurate records for client files and handled related paperwork.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
Support Worker
Spinal Life Australia
01.2020 - 10.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Education
Certificate III Individual Support
Sarina Russo Institute
349 Queen St, Brisbane City QLD 400004-2021
Bachelor of Science - In Pharmacy
St. Alexius College
Koronadal City, Philippines 03-2014
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Schedule coordination
- Staff management
- Adaptability and flexibility
- Phone and email etiquette
Languages
English
Professional Working
Timeline
Oncall/ After Hours Coordinator
For Care Capalaba
06.2022 - Current
Support Worker
Spinal Life Australia
01.2020 - 10.2024
Disability Support Worker
For Care Capalaba
07.2019 - Current
Certificate III Individual Support
Sarina Russo Institute
Bachelor of Science - In Pharmacy
St. Alexius College
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