Sheiqina Rauk

Reception

· Managed the Opening and closure of dental practice with effective time management.

· Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

· Knowledge of Practika dental software both management and charting systems.

· Efficiently scheduled appointments to ensure efficient use of clinicians time while upholding continuity of care for patients.

· Promptly answered calls, and responded to emails.

· Conducted appointment conformations via phone and podium SMS systems.

· Performed post-op calls, treatment follow-up calls and recalls.

· Utilised inteleview software for x-ray and report downloads.

· Utilised Mediref software for secured handling of patient referrals and correspondence.

· Greeted patients upon arrival with a warm and comforting demeanour enhancing patients check-in experience.

· Discussed medical histories with patients in effort to obtain correct medical records.

· Handled sensitive situations professionally such as discussing treatment costs, insurance claims and payments with patients.

· Accurately processed HICAPS, CDBS, DVA claims and payments in a timely fashion.

· Accurately lodged government dental vouchers.

· Reconciled end-of-day reports to determine accurate billing and payment processing.

· Supported dentist in constructing reports, letters, quotes and treatment plans.

· Organised patient referrals and assigned patient correspondence to correct clinician.

· Received and routed lab work to correct clinical staff members.

Dental Assisting

· Assisted dentist by performing four-handed dentistry and other chair-side duties.

· Prepared instruments and equipment for use in general and surgical procedures.

· Ensured optimal patient care through strict adherence to infection control protocols and sterilisation processes.

· Prepared patient x-rays and images for dentist review.

· Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

· Entered patient data and dental notes into computer system, adhering to strict privacy and maintaining high level of accuracy.

· Monitored patient comfort and safety during dental procedures.

· Maintained a clean and sterile surgery to prevent cross-contamination.

· Worked effectively under pressure and in fast-paced environments.

· Managed patient lab work with accuracy to ensure correct labelling and allocation to dental labs.

· Trained new staff in assisting for dental procedures, daily operations of steri room, sterilisation of instruments, maintaining accurate dental records on dental software.

Reception

· Managed the Opening and closure of dental practice with effective time management.

· Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

· Knowledge of D4W dental software both management and charting systems.

· Efficiently scheduled appointments to ensure efficient use of clinicians time while upholding continuity of care for patients.

· Promptly answered calls, and responded to emails.

· Conducted appointment conformations via phone and SMS systems.

· Performed post-op calls, treatment follow-up calls and recalls.

· Utilised inteleview software for x-ray and report downloads.

· Greeted patients upon arrival with a warm and comforting demeanour enhancing patients check-in experience.

· Discussed medical histories with patients in effort to obtain correct medical records.

· Handled sensitive situations professionally such as discussing treatment costs, insurance claims and payments with patients.

· Accurately processed HICAPS, CDBS, DVA claims and payments in a timely fashion.

· Accurately lodged government dental vouchers.

· Reconciled end-of-day reports to determine accurate billing and payment processing.

· Supported dentist in constructing quotes and treatment plans.

· Organised patient referrals and assigned patient correspondence to correct clinician.

· Received and routed lab work to correct clinical staff members.

Dental Assisting

· Assisted dentist by performing four-handed dentistry and other chair-side duties.

· Prepared instruments and equipment for use in general and surgical procedures.

· Ensured optimal patient care through strict adherence to infection control protocols and sterilisation processes.

· Prepared patient x-rays and images for dentist review.

· Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

· Entered patient data and dental notes into computer system, adhering to strict privacy and maintaining high level of accuracy.

· Monitored patient comfort and safety during dental procedures.

· Maintained a clean and sterile surgery to prevent cross-contamination.

· Worked effectively under pressure and in fast-paced environments.

· Managed patient lab work with accuracy to ensure correct labelling and allocation to dental labs.

Reception

· Managed the Opening and closure of dental practice with effective time management.

· Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

· Knowledge of D4W dental software both management and charting systems.

· Efficiently scheduled appointments to ensure efficient use of clinicians time while upholding continuity of care for patients.

· Promptly answered calls, and responded to emails.

· Conducted appointment conformations via phone and SMS systems.

· Performed post-op calls, treatment follow-up calls and recalls.

· Utilised Mediref software for secured handling of patient referrals and correspondence.

· Greeted patients upon arrival with a warm and comforting demeanour enhancing patients check-in experience.

· Discussed medical histories with patients in effort to obtain correct medical records.

· Handled sensitive situations professionally such as discussing treatment costs, insurance claims and payments with patients.

· Accurately processed HICAPS, CDBS, DVA claims and payments in a timely fashion.

· Reconciled end-of-day reports to determine accurate billing and payment processing.

· Supported dentist in constructing reports, letters, quotes and treatment plans.

· Organised patient referrals and assigned patient correspondence to correct clinician.

· Received and routed lab work to correct clinical staff members.

· Assisted management with ordering all dental supplies and kept check on inventory levels.

Dental Assisting

· Assisted periodontist, dentist and hygienist by performing four-handed dentistry and other chair-side duties.

· Prepared instruments and equipment for use in general and surgical procedures.

· Prepared instruments, equipment and assisted periodontist during advanced reconstruction procedures such as implants and periodontal treatment.

· Ensured optimal patient care through strict adherence to infection control protocols and sterilisation processes.

· Prepared patient x-rays and images for dentist review.

· Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

· Entered patient data and dental notes into computer system, adhering to strict privacy and maintaining high level of accuracy.

· Monitored patient comfort and safety during dental procedures.

· Maintained a clean and sterile surgery to prevent cross-contamination.

· Worked effectively under pressure and in fast-paced environments.

· Managed patient lab work with accuracy to ensure correct labelling and allocation to dental labs.

Reception

· Managed the Opening and closure of dental practice with effective time management.

· Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

· Knowledge of Oasis dental software both management and charting systems.

· Efficiently scheduled appointments to ensure efficient use of clinicians time while upholding continuity of care for patients.

· Promptly answered calls, and responded to emails.

· Conducted appointment conformations via phone and SMS systems.

· Performed post-op calls, treatment follow-up calls and recalls.

· Utilised inteleview software for x-ray and report downloads.

· Greeted patients upon arrival with a warm and comforting demeanour enhancing patients check-in experience.

· Discussed medical histories with patients in effort to obtain correct medical records.

· Handled sensitive situations professionally such as discussing treatment costs, insurance claims and payments with patients.

· Accurately processed HICAPS claims and payments in a timely fashion.

· Reconciled end-of-day reports to determine accurate billing and payment processing.

· Supported dentist in constructing reports, letters, quotes and treatment plans.

· Organised patient referrals and assigned patient correspondence to correct clinician.

· Received and routed lab work to correct clinical staff members.

Dental Assisting

· Assisted periodontist, prosthodontist and hygienist by performing four-handed dentistry and other chair-side duties.

· Assisted patients undergoing sedation while maintaining focus on patients vital signs.

· Prepared instruments, equipment and assisted periodontist during advanced reconstruction procedures such as implants, soft-tissue grafting, bone grafting, crown lengthening, orthodontic surgeries and periodontal treatment.

· Prepared instruments and equipment for prosthodontist and hygienist appointments.

· Ensured optimal patient care through strict adherence to infection control protocols and sterilisation processes.

· Prepared patient x-rays and images for dentist review.

· Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

· Entered patient data and dental notes into computer system, adhering to strict privacy and maintaining high level of accuracy.

· Monitored patient comfort and safety during dental procedures.

· Maintained a clean and sterile surgery to prevent cross-contamination.

· Worked effectively under pressure and in fast-paced environments.

· Managed patient lab work with accuracy to ensure correct labelling and allocation to dental labs.

Clinical coordinator (MAT leave cover)

· Trained new staff in assisting for dental procedures, daily operations of steri room, sterilisation of instruments, maintaining accurate dental records on dental software.

· Established performance goals for employees and provided feedback on methods for reaching those milestones.

· Assisted management with ordering all dental supplies and kept check on inventory levels.

· Collaborated closely with practice management and reception to maintain smooth daily operations.

· Organised systems for tracking patient records to improve ease of retrieval.

· Demonstrated a high level of initiative while tackling difficult tasks.

· Carried out regular maintenance of dental instruments used for periodontal treatment.

· Assisted periodontist in planning for implant surgeries, soft-tissue grafting, bone grafting, crown lengthening and orthodontic surgeries ensuring materials and equipment were acquired.

Reception

· Managed the Opening and closure of dental practice with effective time management.

· Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

· Knowledge of Exact dental software both management and charting systems.

· Efficiently scheduled appointments to ensure efficient use of clinicians time while upholding continuity of care for patients.

· Promptly answered calls, and responded to emails.

· Conducted appointment conformations via phone and SMS systems.

· Performed post-op calls, treatment follow-up calls and recalls.

· Utilised inteleview software for x-ray and report downloads.

· Greeted patients upon arrival with a warm and comforting demeanour enhancing patients check-in experience.

· Discussed medical histories with patients in effort to obtain correct medical records.

· Handled sensitive situations professionally such as discussing treatment costs, insurance claims and payments with patients.

· Accurately processed HICAPS, CDBS, DVA claims and payments in a timely fashion.

· Reconciled end-of-day reports to determine accurate billing and payment processing.

· Supported dentist in constructing reports, letters, quotes and treatment plans.

· Organised patient referrals and assigned patient correspondence to correct clinician.

· Received and routed lab work to correct clinical staff members.

Dental Assisting

· Assisted dentist by performing four-handed dentistry and other chair-side duties.

· Prepared instruments and equipment for use in general and surgical procedures.

· Ensured optimal patient care through strict adherence to infection control protocols and sterilisation processes.

· Prepared patient x-rays and images for dentist review.

· Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

· Entered patient data and dental notes into computer system, adhering to strict privacy and maintaining high level of accuracy.

· Monitored patient comfort and safety during dental procedures.

· Maintained a clean and sterile surgery to prevent cross-contamination.

· Worked effectively under pressure and in fast-paced environments.

· Managed patient lab work with accuracy to ensure correct labelling and allocation to dental labs.

Clinical coordinator

· Trained new staff in assisting for dental procedures, daily operations of steri room, sterilisation of instruments, maintaining accurate dental records on dental software.

· Established performance goals for employees and provided feedback on methods for reaching those milestones.

· Assessed clinical policies and procedures for compliance with changing regulations.

· implementation of new policy development, drawing upon extensive knowledge of relevant guidelines, legislation, and best practice.

· Devised and implemented clinical protocols to ensure staff and patient care.

· Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.

· Ordered all dental supplies and kept check on inventory levels.

· Collaborated closely with practice management to maintain smooth daily operations.

· Organized systems for tracking patient records to improve ease of retrieval.

· Demonstrated a high level of initiative while tackling difficult tasks.

· Carried out regular maintenance of dental equipment such as dental chairs, autoclaves, digital X-ray machine, intraoral cameras, suction and compressor.