Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Shek Shung (John) Yuen

Brisbane

Summary

Dynamic Administrative Clerk at Yuen's Market Trading Co, adept at enhancing performance through innovative digital solutions. Streamlined filing processes and integrated systems, boosting order accuracy and efficiency. Proven skills in customer engagement and technical support, with a strong focus on problem-solving and workflow automation.

Overview

5
5
years of professional experience

Work History

Administrative Clerk

Yuen's Market Trading Co
Brisbane
09.2020 - Current
  • Streamlined weekly filing by creating a digital process using OCR scanning, reducing manual work and enabling fast, organised document access.
  • Successfully integrated company systems with a major digital sales Platform, improving order accuracy and workflow efficiency across departments.
  • Provide comprehensive administrative support across departments, including answering calls, responding to emails, processing customer enquiries, and managing orders.
  • Provide IT support to colleagues, including basic troubleshooting, computering, guidance on digital tools, and simple automation using VBA to improve workflow efficiency.

Education

BBA - Management

Griffith University
QLD
07-2020

Diploma of Business -

Browns Institute
QLD
07-2018

Skills

  • Customer engagement
  • Technical support
  • Problem solving
  • Performance enhancement
  • Data entry
  • Customer follow-up
  • Basic accounting

Affiliations

  • Badminton
  • Movie & Music
  • Video Games

Languages

English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Native/ Bilingual

Timeline

Administrative Clerk

Yuen's Market Trading Co
09.2020 - Current

BBA - Management

Griffith University

Diploma of Business -

Browns Institute

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Shek Shung (John) Yuen