Shelby Blair
Ormeau
Summary
Loyal and reliable education student with almost 7 years experience in customer service and hospitality, looking to explore new opportunities to compliment her studies. All rounder who can apply herself to any task with the ability to work individually or as part of a team. Excels in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in numerous areas. Passionate desire to make a difference to others and eager to further develop and advance professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Mentor
LORDS
03.2024 - Current
- Developed strong relationships with students and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Collaborated with other teachers to maximise productivity and enrich students' learning experiences.
- Aided in the preparation of extracurricular activities such as sports events, family-friendly events and other events outside of the traditional classroom setting.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Assisted classroom teachers in managing classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing school policies.
- Facilitated school-based programs such as Language Lift.
Shift Manager
McDonald's
03.2023 - 03.2024
- Excelled in every store position and regularly backed up front-line staff.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Identified potential bottlenecks in the operational processes, while working alongside upper management during regular meetings.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Adhered to company and health department standards to meet requirements for operations and cleanliness of all areas.
- Consistently exhibited calm demeanor during periods of high volume to keep store operating smoothly and set positive example for shift team.
- Reviewed documentation such as invoices and shipping paperwork for accuracy.
- Maximized profitability by monitoring labor costs closely based on expected customer traffic patterns.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Managed the daily activities of up to 15 staff members, providing guidance and support while ensuring accountability for individual performance.
Crew Trainer
McDonald's
03.2022 - 03.2023
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Provided coaching and mentoring to employees.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Created engaging training materials including presentations, videos, and reference guides for ongoing reference by crew members.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Crew Person
McDonald's
11.2017 - 03.2022
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
- Handled customer complaints professionally, resolving issues promptly while maintaining rapport.
- Promoted team cohesion by fostering open communication among crew members during shifts.
Education
Bachelor of Education -
Griffith University
Gold Coast, QLD05.2025
High School Diploma -
Tamborine Mountain College
North Tamborine, QLD11.2019
Skills
- Performance monitoring
- Sales Strategies
- Cash Handling
- Work Planning and Prioritization
- Quality Control
- Critical Thinking
- Training and mentoring
- Team Collaboration and Leadership
- Computer Skills
- Production Management
- Equipment Maintenance
- Safety Compliance
Certification
First Aid Completion - 01/03/2023
Paid Blue Card (Current - 12/03/2027)
Placements
Benowa State Primary School - 2 weeks in September, 2021.
- Observed and actively participated in different roles within the classroom ranging from teacher assisting, student group-work and attendance of staff meetings. Attended a full two days of Professional Development. Experienced a range of cultural and ethnic backgrounds and how the school implements these into daily activities. Gained the perspective of working alongside a bigger team with a large sum of attending students.
Woongoolba State Primary School - 3 weeks in May 2023.
- Explored the teaching experience by undertaking 10+ classes over the course of three weeks. These included Mathematics, Science, English, the Arts and Technology. Received positive and constructive feedback from mentor teachers to further enhance already established techniques and pedagogy used in the classroom. Focused heavily on behaviour management and gathered many useful strategies and behavioural systems. Worked with whole class and small group settings. Attended staff meetings each week and completed lunch duty several times a week. Experienced the qualities of an education team and the role each staff member plays to ensure every student receives a quality education.
Referees
Karla Horsnell - McDonald's, Harbourtown
Supervisor / Department Manager
P: 0413848512
E: khorsnell.217@gmail.com
Nicholas Lane - McDonald's, Australia Fair
Shift Manager
P: 0434454401
E: nicklane0205@gmail.com
Timeline
Student Mentor
LORDS
03.2024 - Current
Shift Manager
McDonald's
03.2023 - 03.2024
Crew Trainer
McDonald's
03.2022 - 03.2023
Crew Person
McDonald's
11.2017 - 03.2022
Bachelor of Education -
Griffith University
High School Diploma -
Tamborine Mountain College
First Aid Completion - 01/03/2023
Paid Blue Card (Current - 12/03/2027)
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