Shelby Brown
Macgregor,Australia
Summary
As an ambitious and dedicated professional, I have proudly served as a vital member of the hospitality industry for six years. My tenure has sharpened my skills and equipped me with the ability to excel in any industry. Within a team, I am a natural collaborator, but I also possess the initiative to thrive independently. My experience in fast-paced environments has honed my exceptional time management and task prioritization skills. Communication is key to success in such environments, and my ability to communicate effectively is unparalleled. I am a quick learner and pride myself on being detail-oriented, a quality that has only been enhanced by years of experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ADMIN ASSISTANT & INTERNAL SALE
SlumberCorp
11.2023 - Current
- Completing administration duties, i.e
- Maintaining records, answering enquiries via phone and email, and managing calendars
- Customer Service: Assisting customers with inquiries, processing orders, and resolving any issues or complaints in a timely and professional manner
- Order Processing: Entering orders, tracking order status, and ensuring a timely delivery of products
- Data Entry and Record Keeping: Maintained precise records of inventory, including stock intake, sales, and product returns
- Generated and processed invoices, ensuring accuracy and timeliness
- Managed scanning operations and implemented efficient file management practices to ensure organized and accessible digital document storage.
ASSISTANT MANAGER
Freedom Fuels
09.2020 - 11.2024
- Completing administration duties, i.e
- Maintaining records, answering enquiries via phone and email, and managing calendars
- Assumed responsibility for all customer service activities
- Stock and inventory management
- Handling cash and card transactions, closing and opening tills
- Responsible for returns and defective products
- Practice of safe cash handling procedures
- Training and supervision of other junior employees.
CUSTOMER SERVICE ASSISTANT
Freedom Fuels
09.2020 - 11.2023
- Assumed responsibility for all customer service activities
- Handling cash and card transactions
- Set up store displays
- Practice of safe cash handling procedures
- Multitasking abilities by performing a wide range of duties, including cleaning, restocking, counting tills, making coffee, and cooking.
AGED CARE SUPPORT WORKER
Independent Carer
09.2022 - 06.2023
- Through this career I got the chance to work one on one with a patient who suffered with dementia and diabetes
- Skilled at listening attentively to my patients' requests, anticipating their needs and creating a welcoming environment for all
- Caring for the daily needs of the elderly
- Communicating with frail and confused patients
- Building trust and demonstrating compassion
- In charge of medication and meal prep.
ALL ROUNDER
The Coffee Club
06.2017 - 08.2019
- Placed coffee, food, and other beverage orders and prepared them for customers quickly and effectively
- Maintained a clean and professional appearance and dining area for guest satisfaction
- Delivered excellent customer service and prompt food and beverage delivery
- Washed dishes
- Greeted guests in a friendly manner as they entered the store and informed them about daily coffee and food specials
- Received customer orders and entered them into the point-of-sale system
- Kept the restaurant, line, and backroom clean and tidy at all times.
BARISTA
The Coffee Club
06.2017 - 08.2019
- Placed coffee, food, and other beverage orders and prepared them for customers quickly and effectively
- Created coffee and other beverages and prepared food products
- Maintained a neat and orderly workspace, kitchen area, and dining room
- Restocked the bar line for continued fast service capabilities
- Refilling the cake cabinet and drinks fridge
- Received customer orders and entered them into the point-of-sale system.
Skills
- Computer Skills (for POS and Cash Registers)
- Intermediate Microsoft word, and Excel Experience
- Mail, and Calendar Management
- MYOB Knowledge & Experience
- Stock & Inventory Management
- Time Management Skills
- Problem Solving Skills
- Cash Handling
- Organizational Skills
- Multitasking
- Critical Thinking Skills
- Customer service
- Friendly and Personable
- Great Communication and Collaboration Skills
- Ability to Work Well Under Pressure
- Fast-Paced Worker
- Attention to Detail
Certification
- SITHFAB002 Provide Responsible Service of Alcohol (RSA)
- ITHGAM001 Provide Responsible Gambling Services (RGS)
- Certificate II in Workplace Practices
- HBBSSC001 Incorporate knowledge of skin structure and functions into beauty therapy.
- SHBBSSC002 Incorporate knowledge of body structures and functions into beauty therapy
Timeline
ADMIN ASSISTANT & INTERNAL SALE
SlumberCorp
11.2023 - Current
AGED CARE SUPPORT WORKER
Independent Carer
09.2022 - 06.2023
CUSTOMER SERVICE ASSISTANT
Freedom Fuels
09.2020 - 11.2023
ASSISTANT MANAGER
Freedom Fuels
09.2020 - 11.2024
ALL ROUNDER
The Coffee Club
06.2017 - 08.2019
BARISTA
The Coffee Club
06.2017 - 08.2019
Similar Profiles
Mingi BaekMingi Baek
Mattress Assembler at SlumberCorp WA Pty LtdMattress Assembler at SlumberCorp WA Pty Ltd
Rachael ParkerRachael Parker
A/Assistant Director of Nursing Perioperative suit at Canberra Health ServiceA/Assistant Director of Nursing Perioperative suit at Canberra Health Service
Libby BurnsLibby Burns
Canteen Assistant at Food 4 MindsCanteen Assistant at Food 4 Minds
Krish SharmaKrish Sharma
Retail Sales Assistant at BP PetroleumRetail Sales Assistant at BP Petroleum
Kakanyo GamodimoKakanyo Gamodimo
Student Planner (Intern) at Brisbane City CouncilStudent Planner (Intern) at Brisbane City Council