Shelby Carrott
Exmouth
Summary
Seeking a long-term position within the mining industry where I can develop new skills, contribute to team success, and grow professionally. I am a motivated and adaptable worker, eager to take on new challenges and expand my experience across a range of roles and environments.
Overview
9
9
years of professional experience
Work History
Virtual Administrator
Exmouth Gymnastics Club
03.2023 - Current
- Manage and respond to all email enquiries
- Organise and coordinate gymnastics classes, including scheduling, liaising with instructors, and managing participant enrolments to ensure smooth program delivery
- Handle accounting and payroll using QuickBooks, including invoicing and processing wages
- Organise competitions and coordinate event logistics
- Liaise with administrators across Western Australia for annual class planning
- Oversee uniform management, including stock data entry and ordering
Retail Associate
Retail for Big White
01.2025 - 03.2025
- Maintained inventory levels and organised merchandise displays to optimize sales
- Provided expert ski product knowledge, ensuring a positive customer experience
- Processed payments, refunds, and completed day-end cash reconciliations
- Maintained cleanliness and presentation standards across all store areas
Dental Receptionist
Bite Family Dentistry
01.2024 - 12.2024
- Actioned all email enquiries and professionally answered incoming phone calls to support patient needs
- Scheduled treatment and hygiene appointments efficiently using Dentrix and ABLEDent software, coordinating with clinical staff
- Followed WHS protocols in accordance with dentistry guidelines to maintain a safe and compliant work environment
- Performed thorough cleaning and sterilisation of treatment rooms and medical equipment to ensure compliance with hygiene standards
- Accurately processed patient and insurance payments, maintaining financial records and assisting with billing inquiries
Customer and Postal Services Manager
Exmouth Licenced Post Office
10.2020 - 11.2023
- Provided support to both customers and employees, ensuring smooth operations
- Promoted and followed WHS procedures to maintain a safe work environment
- Trained and assisted new and existing staff members
- Organised weekly rosters and planners; managed emails, faxes, and phone calls
- Certified and processed legal documents with attention to confidentiality
- Handled accounts and managed high volumes of cash
- Assisted with mail redirection, stock forwarding, and daily mail distribution
Receptionist and Housekeeping
Mantarays Ningaloo Beach Resort
06.2018 - 10.2020
- Interacted professionally with guests from diverse cultural backgrounds
- Assisted in coordinating and executing resort events
- Managed sensitive and confidential guest information with discretion
- Handled cash and operated EFTPOS terminals accurately
- Resolved guest complaints and conflicts in a timely, professional manner
- Managed communications, including emails, phone calls, and faxes
- Collaborated with staff across multiple departments to ensure smooth operations
- Conducted end-of-financial-year document filing and secure shredding of classified materials
Cahier Worker / Kitchen Hand
Ningaloo Bakehouse & Café
06.2017 - 10.2018
- General customer service
- Responsibility of training new staff members
- Food preparation
Retail Customer Service
Stingaz Surf & Skate
02.2016 - 09.2016
- Replenishment of stock
- Customer assistance and service
Education
ProServe – Online Program -
SMART Programs
01.2023
Approved Manager Card - undefined
Clubs WA
01.2022
Responsible Service of Alcohol (RSA) - undefined
Express Online Training
01.2022
Mantarays NBR Traineeship - Certificate II in Hospitality
Central Regional TAFE
01.2019
Completed Year 12 - Certificate II in Business and Technology
Exmouth District High School
01.2018
Skills
- 9 years experience in the administration and customer service industry
- Certificate II in Business and Technology
- Work Health and Safety (WHS) Compliance
- Strong communication and interpersonal skills
- Ability to work efficiently in high-pressure environments and use initiative efficiently
- Excellent problem-solving abilities
- Manual handling and physical stamina
- Attention to detail and following procedures
- Collaborate effectively with teams, communicating clearly to ensure safety and productivity
Hobbies and Interests
Dedicated member of the Exmouth Netball Association, Snowboarding
Timeline
Retail Associate
Retail for Big White
01.2025 - 03.2025
Dental Receptionist
Bite Family Dentistry
01.2024 - 12.2024
Virtual Administrator
Exmouth Gymnastics Club
03.2023 - Current
Customer and Postal Services Manager
Exmouth Licenced Post Office
10.2020 - 11.2023
Receptionist and Housekeeping
Mantarays Ningaloo Beach Resort
06.2018 - 10.2020
Cahier Worker / Kitchen Hand
Ningaloo Bakehouse & Café
06.2017 - 10.2018
Retail Customer Service
Stingaz Surf & Skate
02.2016 - 09.2016
Approved Manager Card - undefined
Clubs WA
Responsible Service of Alcohol (RSA) - undefined
Express Online Training
Mantarays NBR Traineeship - Certificate II in Hospitality
Central Regional TAFE
Completed Year 12 - Certificate II in Business and Technology
Exmouth District High School
ProServe – Online Program -
SMART Programs
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