Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelby Devine

Maroochydore,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Club Manager

Anytime Fitness
01.2023 - 11.2023
  • Achieved 76 growth within 3 months
  • Efficiently managing staff, training staff and rostering
  • Setting team and individual KPI’s using sales funnel method
  • Reaching and exceeding set KPI’s
  • Maintaining a high call to appointment ratio
  • Curating, scheduling and sending out campaigns to prospects and ex members to generate sales
  • Managing social media pages, creating and scheduling weekly content
  • Curating content that performs well on Tik Tok and Instagram in order to reach new prospects in our local and surrounding areas
  • Increased secondary club income through promoting and selling supplements and gym merchandise to members
  • General club management duties including organizing maintenance, cleaning staff, ordering stock and member management
  • Creating and managing relationships with local businesses for collaboration campaigns
  • Well versed in gym software such as Clubwise, Clubhub, Debit Success and Ecollect
  • Confident in member objection handling.
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Increased staff performance and engagement via motivational leadership.

Assistant Club Manager

Plus Fitness
08.2022 - 01.2023
  • Working within a management team to efficiently run the club and manage staff
  • Marketing and social media management including curating, scheduling and analyzing statistics
  • Setting team and individual KPI’s and creating marketing plans to reach them
  • Creating in club campaigns to generate new leads and sales
  • Creating and managing relationships with local businesses for collaboration campaigns
  • Staff rostering and training
  • Well versed in gym software such as Clubware, Clubfit, PaySmart and KeepMe
  • Customer relations.

Senior Membership Consultant/ Receptionist

Plus Fitness
08.2021 - 08.2022
  • Customer service and conflict resolution
  • Working across multiple clubs
  • Experience using systems such as Clubware, Clubfit and PaySmart
  • Handling phone enquiries
  • Marketing and social media management
  • Training team members
  • Attending to and actioning emails
  • Maintaining club cleanliness standards and presentation.

Education

Year 12 certificate -

St Stephens Catholic College
11.2019

Skills

  • 7 years of customer service experience
  • Outcome driven
  • Self starter
  • Motivated
  • Excellent people skills
  • Confident in conflict resolution
  • Team Leadership
  • Attention to Detail
  • Revenue Generation
  • Membership Growth

References

  • Jayne Whitehead, Club Manager, Anytime Fitness Hampton East, 0405 659 723
  • Sean Crust, Club Manager, Plus Fitness Beerwah, 0413 577 184
  • Josie Roberts, Group Operations Manager, Plus Fitness Minyama, Ningi and Glenmore Park, 0439 799 440

Timeline

Club Manager

Anytime Fitness
01.2023 - 11.2023

Assistant Club Manager

Plus Fitness
08.2022 - 01.2023

Senior Membership Consultant/ Receptionist

Plus Fitness
08.2021 - 08.2022

Year 12 certificate -

St Stephens Catholic College

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Shelby Devine