Summary
Overview
Work History
Education
Skills
Timeline
Vaccination History
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Shelby Eagleson

Shelby Eagleson

Sadliers Crossing, QLD,Australia

Summary

Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.

Reliable cabin crew professional with wealth of expertise in airline industry. Offering superb work ethic and motivated, service-driven personality in a workplace that both challenges and supports me.

Overview

5
5
years of professional experience

Work History

Cabin Crew Member

Jetstar Airways
01.2025 - Current
  • Manage unexpected events and passenger concerns with composure and efficiency.
  • Provide outstanding in-flight service aboard A320 and A321 aircraft, prioritizing passenger comfort and safety throughout the journey.
  • Work collaboratively with the cabin crew to support a seamless and enjoyable travel experience.
  • Successfully completed Ground School Training, Emergency Procedures (EPs), and AVMed First Aid certification.
  • Deliver safety demonstrations and ensure adherence to all airline safety protocols.
  • Followed company regulations and rules to promote safe environment for travellers and employees.
  • Resolved passenger conflicts and medical emergencies during flights.

Spa Attendent

W Brisbane (Marriott Hotels)
02.2024 - 07.2024
  • Greeted customers, answered questions and provided information about services.
  • Provided customer service and support to guests in the spa area.
  • Assisted with booking appointments and processing payments for services.
  • Ensured cleanliness of all equipment and supplies used in treatments.
  • Stocked towels, linens, robes and other amenities in the locker rooms.
  • Maintained a professional appearance at all times while on duty.
  • Assisted massage therapists with setting up treatment rooms before each appointment.
  • Completed daily reports detailing any maintenance issues that required attention or repair work.
  • Performed receptionist functions such as appointment scheduling and spa tours.

Customer Service Cashier

The Reject Shop
10.2022 - 02.2024
  • Greeting of customers and providing friendly customer service.
  • Operation of cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocking of shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Creating sale spaces in the event of catalogue change.
  • Following blueprints of allocation of goods.
  • Independently running cash registers throughout bust chrisetmas periods.
  • Undergoing 10-12 hour shifts when needed.

Retail Team Member

Cotton On Australia Pty Ltd
11.2020 - 02.2024
  • Greeted customers and provided assistance to them in the store.
  • Assisted customers with product selection, payment, and returns.
  • Performed cashier duties including processing payments, refunds, and exchanges using a POS system.
  • Answered phone calls from customers regarding inquiries about products or services offered by the store.
  • Provided customers with information about promotions and discounts available.
  • Organized store layout, fixtures and visual merchandising.
  • Counted cash drawers at the beginning of each shift to ensure accuracy in funds.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Used suggestive selling techniques to promote add-on sales.

Education

Completion of Year 11 -

Horsham College
Horsham, Victoria
01.2019

Skills

  • Positive Customer Engagement & Communications
  • Friendly & Helpful
  • Reliable & Responsible
  • Goal-Driven & Eager to learn
  • Ability to meet sales goals & targets
  • Strong contributor to team cooperation & management
  • Understanding of Store Policies and Procedures
  • Ability to build professional rapport with customers & staff
  • Resilient with work hours & ability to cover shifts
  • Emergency procedures
  • Customer assistance
  • Equipment operation
  • Deescalation Skills

Timeline

Cabin Crew Member

Jetstar Airways
01.2025 - Current

Spa Attendent

W Brisbane (Marriott Hotels)
02.2024 - 07.2024

Customer Service Cashier

The Reject Shop
10.2022 - 02.2024

Retail Team Member

Cotton On Australia Pty Ltd
11.2020 - 02.2024

Completion of Year 11 -

Horsham College

Vaccination History

  • Pfizer - COVID-19 vaccination
  • 1st Dose - October, 2021.
  • 2nd Dose - November, 2021.
  • 3rd Dose - March, 2022.

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Shelby Eagleson