Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelby Gregg-Jackson

Mount Martha,VIC

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate

Australia Sports Nutrition
10.2022 - Current


  • Organized store environment and merchandised products, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders and assisted in managing inventory level.
  • Managed large amounts of cash flow and balanced tills and records with accuracy.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Drove product awareness and increased sales through customer engagement and product knowledge.

Disability Support Worker

Private Practice
01.2021 - 11.2023
  • Provided assistance in personal care.
  • Drove clients safely to social activities and appointments.
  • Developed strong and trusting interpersonal relationships with clients.
  • Supported clients in maintaining a clean living space.
  • Developed behaviour management techniques when required for the safety of both clients and staff members involved.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Collaborated with therapists and other specialists to implement prescribed interventions, leading to measurable improvements in client functioning.

Receptionist

Rye Family Clinic
10.2019 - 06.2020
  • Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Clinical Nutrition Assistant

Private Practice, Volunteering
01.2016 - 01.2018
  • Evaluated laboratory results alongside physicians to determine potential nutrient deficiencies or imbalances affecting patient health status.
  • Aided in the development of educational materials and resources for patients, families, and staff on proper nutrition practices.
  • Educated patients on the importance of proper nutrition, leading to better adherence to dietary guidelines.
  • Conducted thorough research on current nutrition trends, using evidence-based practices to inform patient care decisions.

Education

Certificate IV In Book Keeping And Accounting

Swinburne University of Technology
Hawthorn, VIC
02.2025

Bachelor of Science - Nutrition

Endeavour College Of Natural Therapies
Melbourne, VIC
03.2022

Certificate IV In Allied Health Assistance

Foundation Education
Online
11.2017

Certificate IV In Leadership And Management

Monash University
Clayton, VIC
10.2016

Certificate III In Volunteering

Monash University
Clayton, VIC
03.2016

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Customer Assistance
  • Reliability and punctuality
  • Retail Sales
  • Customer Engagement
  • Phone Etiquette
  • Nutrition counseling
  • Body composition analysis
  • Supplement Recommendations
  • Sports nutrition
  • Patient Assessment
  • Clinical Nutrition
  • Daily living assistance
  • Disability Awareness
  • Documentation And Reporting
  • Client Confidentiality

References

Rachel Mayer

Careers Advisor 

Contact: 0402154623


Meredith Wykes

Assistant Manager ASN

Contact: 0400676660

Timeline

Retail Sales Associate

Australia Sports Nutrition
10.2022 - Current

Disability Support Worker

Private Practice
01.2021 - 11.2023

Receptionist

Rye Family Clinic
10.2019 - 06.2020

Clinical Nutrition Assistant

Private Practice, Volunteering
01.2016 - 01.2018

Certificate IV In Book Keeping And Accounting

Swinburne University of Technology

Bachelor of Science - Nutrition

Endeavour College Of Natural Therapies

Certificate IV In Allied Health Assistance

Foundation Education

Certificate IV In Leadership And Management

Monash University

Certificate III In Volunteering

Monash University

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Shelby Gregg-Jackson