Summary
Overview
Work History
Education
Skills
Certification
References available upon request
Timeline
Generic

Shelby Hammond

Unanderra

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Being results-driven as a management professional prepared for leadership roles. Leveraged industry insights to streamline processes and improve customer experiences. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning. While using my lending skills to ensure budgets are met each month and responsible lending is my main priority.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

Greater Bank
07.2023 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Enhanced loan application approval rates by conducting thorough credit analyses and evaluating borrower''s financial status.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.

Commercial Media Assests Administrator

Win Network
07.2019 - 06.2023
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Accurately handled data entry for a number of clients into company-based software.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Evaluated source documents to locate needed information.

Administrative Assistant

ESS Engineering Services & Supplies
04.2022 - 03.2023
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Booked airfare, hotel and ground transportation to coordinate office travel.
  • Maintained company handbook to outline policies and provide insights to company mission and values.

Call Centre Representative

Stellar
02.2018 - 06.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Increased customer satisfaction by resolving issues.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Participated in team-building activities to enhance working relationships.

Retail Assistant

Foodworks
05.2017 - 02.2018
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Carried out day-to-day duties accurately and efficiently.
  • Collaborated with team members to achieve target results.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Worked with loss prevention in monitoring shopper behavior.

Retail Assistant

Unanderra Hardware Man
08.2016 - 12.2016
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organised cash register by handling cash and counting change.

Education

Certificate III In Customer Engagement

Australian College of Commerce & Management
05-2019

Year 10 Certificate -

Kanahooka High School

Carpentry - Construction

Wollongong Tafe
06.2025

Skills

  • Office administration
  • Process optimization
  • Correspondence Handling
  • Team development
  • Business development
  • Banking
  • Staff education and training
  • Audit preparation
  • Loan expertise
  • Staff management
  • Staff development
  • Risk management

Certification

  • Certificate 3 Customer Communication
  • White Card
  • C Class Licence

References available upon request

Available upon request 

Timeline

Assistant Branch Manager

Greater Bank
07.2023 - Current

Administrative Assistant

ESS Engineering Services & Supplies
04.2022 - 03.2023

Commercial Media Assests Administrator

Win Network
07.2019 - 06.2023

Call Centre Representative

Stellar
02.2018 - 06.2019

Retail Assistant

Foodworks
05.2017 - 02.2018

Retail Assistant

Unanderra Hardware Man
08.2016 - 12.2016

Carpentry - Construction

Wollongong Tafe

Certificate III In Customer Engagement

Australian College of Commerce & Management

Year 10 Certificate -

Kanahooka High School

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Shelby Hammond