SHELBY JOHNSON
Miles,qld
Summary
Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dedicated, focused on completing work at all times, to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dependable worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team. Hardworking and reliable always focused on going above and beyond to support team and serve customers. Organized professional offers history of accurately processing payments, helping customers make informed decisions, and resolving customer complaints in a timely manner. Proven ability to stay calm and professional in stressful situations.
Overview
8
8
years of professional experience
Work History
Utlity
Compass Group ESS For Origin Energy Condabri
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CUSTOMER SERVICE CASHIER
united petroleum
12.2022 - 02.2023
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases
- Maintained knowledge of store products and services to offer quality recommendations to customers
- Assisted customers with product refunds and returns
- Answered incoming phone calls to offer information to customers and direct callers
- Issued and evaluated receipts to check order accuracy
- Received cash and card payments in line with store's cash handling policy
- Restocked and front-faced shelves with merchandise
- Computed transaction totals, processed payments and issued receipts
- Greeted customers and helped to create welcoming atmosphere.
MINING CLEANER
strikeforce
12.2019 - 10.2022
- Notified management of additional maintenance and repair needs
- Used time-saving methods to meet deadlines
- Restocked rooms and common areas with supplies
- Reported on supply inventory status and equipment maintenance needs
- Cleaning of administration buildings, toilets, crib rooms, etc.
SCHOOL CLEANER
Miles State High School
01.2018 - 06.2019
- Undertook manual and mechanical cleaning activities in accordance with cleaning schedule
- Collected, separated and disposed of waste materials and trash in accordance with company policies
- Vacuumed, mopped and wet mopped designated areas.
CUSTOMER SERVICE CASHIER
pizza hut
08.2016 - 10.2017
- Maintained knowledge of store products and services to offer quality recommendations to customers
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases
- Trained new employees on handling transactions, providing quality customer service and adhering to store procedures
- Assisted customers with product refunds and returns
- Answered incoming phone calls to offer information to customers and direct callers
- Issued and evaluated receipts to check order accuracy
- Collaborated with team members across different departments
- Received cash and card payments in line with store's cash handling policy
- Employed social skills to anticipate customers' additional needs.
Education
Cert 3 in community services -
alffie
Ballarat High school
ballarat, vicSkills
- Customer service excellence
- Upselling
- Telephone management
- Great ability to work independently
- Wonderful written and verbal communication skills
- Very high attention to detail
- POS system operation
- Great time management skills
- Communication skills
References
- Braydan Johnson, 0458478102
- Ian Johnson, 0418508742
- Chenoa Murtagh, 0438412253
Timeline
Utlity
Compass Group ESS For Origin Energy Condabri
03.2023 - Current
CUSTOMER SERVICE CASHIER
united petroleum
12.2022 - 02.2023
MINING CLEANER
strikeforce
12.2019 - 10.2022
SCHOOL CLEANER
Miles State High School
01.2018 - 06.2019
CUSTOMER SERVICE CASHIER
pizza hut
08.2016 - 10.2017
Cert 3 in community services -
alffie
Ballarat High school