Shelby Johnson-Brown
Beeliar,WA
Summary
Experience delivering customer service and administrative excellence. I am enthusiastic, fit, motivated, reliable and willing to learn. I would like to be considered for a position within your business, and am available to start when requested. I am currently living in Beeliar but am willing to travel.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender & Bottle Service Sales assistant
Metropolis Nightclub
01.2022 - Current
- Serve drinks and excellent customer service.
- Ensure all RSA procedures are followed.
- Sell VIP experiences/private booths.
- Clean and reset stations for next group of patrons.
- Time management.
Administration & Accounts Assistant/Receptionist
Alba Edible Oils
01.2022 - 01.2023
- Answered incoming calls promptly and directed incoming calls to correct offices.
- Created sales orders & invoices.
- Responded to enquiries through email and call.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Weekly Woolworth's & Officeworks orders for staff kitchen and office.
- Tracked daily sales and incoming payments on spreadsheets.
Shift Manager
Dominos Pizza
01.2021 - 01.2023
- Trained and mentored new employees to maximize team performance.
- Supervised ongoing daily tasks.
- Tracked receipts, employee hours, and inventory movements.
- Ensure all food safety standards were met.
- Worked closely with team members to schedule breaks and shifts.
- Counted and calculated end of day earnings.
Retail Assistant
Kmart
01.2020 - 01.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Balanced and organized cash register by handling cash & counting change.
- Decant out the back unloading from a truck.
Playtime Attendant
Cockburn ARC
01.2019 - 01.2021
- Hosting children's birthday parties in the indoor playground.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests.
- Cleaned and reset party rooms for next group.
Coach
TNT Allstar Cheerleading
01.2018 - 01.2020
- Coach ages 5-14 in competitive cheerleading.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
- Offered constructive feedback to the kids to help reach goals.
Usher
Curtin Theatre
01.2017 - 01.2019
- Ushered for school performances.
- Provided friendly and courteous customer service to all guests at events.
- Directed ticket holders to seats.
- Worked with other staff members to facilitate smooth flow of operations.
- Maintained updated knowledge of event information to provide guests with accurate details.
Customer Service
McDonald's
01.2015 - 01.2016
- Greeted customers entering store.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Excelled in drive through.
Skills
- Excellent verbal and written communication, can adapt and follow procedures
- Punctual and reliable with responsible time management
- Physically fit and able to excel under time and environmental pressure
- Bubbly personality and love working in a team, but also independently
- Exceptional computer and phone skills
Accomplishments
- WACE achieved 2019, graduated from John Curtin College of the Arts, Fremantle.
- Studies in English, Health, Math, Integrated science, Food Science, GAT drama.
- Food science and technology covering food selection, hygiene, service, catering,presentation, rotation, preservation and trends.
Certification
- Certificate II in Sport and Recreation with focus on safety and team cooperation, workplace health and safety, provide equipment and respond to emergencies.
- Certificate II, Creative Industries - Front of House with units including; customer service, occupational health and safety, booking sales and cash handling.
- Certificate II in Animal Studies, coving health care and fist aid of animals, follow infection control guidelines, feed, water and exercise animals and general care of domestic dogs.
- First aid certificate and swimming bronze medallion.
- RSA Certificate.
- AHA Covid Hygiene Certificate.
- Previous working with children check (willing to obtain again).
- C-Class license with own reliable car.
- Previous police clearance (willing to obtain again).
Additional Information
Fabrice D’Autriche - 0434 016 225
Sharon Kirkby - 0438 726 562
Timeline
Bartender & Bottle Service Sales assistant
Metropolis Nightclub
01.2022 - Current
Administration & Accounts Assistant/Receptionist
Alba Edible Oils
01.2022 - 01.2023
Shift Manager
Dominos Pizza
01.2021 - 01.2023
Retail Assistant
Kmart
01.2020 - 01.2021
Playtime Attendant
Cockburn ARC
01.2019 - 01.2021
Coach
TNT Allstar Cheerleading
01.2018 - 01.2020
Usher
Curtin Theatre
01.2017 - 01.2019
Customer Service
McDonald's
01.2015 - 01.2016
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