Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shelby Mahlstedt

Gold Coast,QLD

Summary

Friendly, upbeat and hard working personality, with many years of experience in Dental, Hospitality and Tourism.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and extra work load to maintain being a team player with excellent communication and interpersonal skills.

I am always seeking to learn new skills, step outside of my comfort zone and grow in a work place.

Overview

10
10
years of professional experience

Work History

Surgical Dental Assistant

Pacific Periodontics And Implants
02.2021 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Prepared patient X-rays and images for review by dentist.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted periodontists and hygienists by handing appropriate tools and supplies needed for procedures.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Worked well in a team setting, providing support and guidance.

Baggage Handler and Guest Service Agent

Virgin Australia
11.2019 - 04.2020
  • Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Operated equipment while observing standard safety procedures.
  • Directed aircraft to designated storage and take-off areas using hand signals, radio and lighted batons.
  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proving incident and safety reports
  • Passionate about learning and committed to continual improvement.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Boat Crew Member

Explore Group
08.2017 - 10.2019
  • Communicated with manager through radio or telephone contact to receive instructions.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Greeted guests and asked open-ended questions to help determine needs and offer options.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Barista Shift Supervisor

Second Cup Coffee
09.2015 - 07.2017
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Housekeeper

Hamilton Island Enterprises
10.2013 - 08.2015
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Education

Certificate III Dental Assisting -

Australian Dental Association
01.2006

High School Diploma -

St Patrick's High School
Gympie, QLD
11.2006

Skills

  • Knowledge of dental terminology
  • Sterilized surgical treatment room set up
  • Surgical Procedures
  • Maintaining high standard of infection control
  • Self-Motivated
  • Multitasking Abilities
  • Interpersonal Communication
  • Attention to Detail

Additional Information

References:


Sarah Rennenberg

Hygienist at Pacific Periodontics and Implants

0421 811 697


Kimberley Van Der Colk

Manager, Virgin Australia, Hamilton Island

0467 641 865


Kourtney Upton

0419 980 855



Timeline

Surgical Dental Assistant

Pacific Periodontics And Implants
02.2021 - Current

Baggage Handler and Guest Service Agent

Virgin Australia
11.2019 - 04.2020

Boat Crew Member

Explore Group
08.2017 - 10.2019

Barista Shift Supervisor

Second Cup Coffee
09.2015 - 07.2017

Housekeeper

Hamilton Island Enterprises
10.2013 - 08.2015

Certificate III Dental Assisting -

Australian Dental Association

High School Diploma -

St Patrick's High School

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Shelby Mahlstedt