Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Miller

RIVERSTONE,NSW

Summary

Reliable individual offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

10
10
years of professional experience

Work History

Sales Associate

Autobarn
11.2023 - Current
  • Greeted customers ad provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change all while using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advise.
  • Answered incoming telephone calls to provide store, products and services information.

Merchandiser

crossmark
11.2021 - 08.2022
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed and arranged in-store displays to showcase available products.
  • Organized store merchandise displays to promote and maintain visually appealing environments.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.

Retail Sales Associate

Spotlight
10.2020 - 10.2021
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.

Food Handler

The Big Red Hen
09.2017 - 12.2017
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Maintained composure and work quality while under stress.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Hair Salon Assistant

Just Cuts
06.2017 - 09.2017
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Barbershop Assistant

Busy Scissors Barber Shop
01.2014 - 12.2015
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Checked prices and calculated totals for accurate invoice processing.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers by answering questions and fulfilling requests.

Education

High School Diploma -

Maitland Grossmann High School
East Maitland, NSW

Skills

  • Product promotions
  • Sales expertise
  • Communication skills, including face-to-face and telephone
  • Computer skills, including bookings
  • Punctual, reliable and hardworking
  • Commercial display building
  • Time management
  • Teamwork and collaboration

Timeline

Sales Associate

Autobarn
11.2023 - Current

Merchandiser

crossmark
11.2021 - 08.2022

Retail Sales Associate

Spotlight
10.2020 - 10.2021

Food Handler

The Big Red Hen
09.2017 - 12.2017

Hair Salon Assistant

Just Cuts
06.2017 - 09.2017

Barbershop Assistant

Busy Scissors Barber Shop
01.2014 - 12.2015

High School Diploma -

Maitland Grossmann High School

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Shelby Miller