Summary
Overview
Work History
Education
Skills
References
Timeline
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Shelby Ogden

Orelia,Australia

Summary

Skilled professional promoting expertise in task prioritization and crowd control. Confident Venue Manager known for planning and supervising exciting events that draw in new business. Highly energetic with motivating leadership skills.

Overview

7
7
years of professional experience

Work History

Team Leader

Mirrors Care
05.2023 - 11.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored time and attendance, enforcing compliance with company procedures.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Venue Manager

Moonlight Cinemas
10.2022 - 04.2023
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • 100% success rate on audit
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed daily operations of Moonlight Cinemas organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.

Disability Support Worker

Kirinari Community Services
03.2021 - 06.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept accurate records for client files and handled related paperwork.
  • Adhered to company requirements for patient interactions and care standards.
  • Kept detailed daily logs with care actions, patient behaviors and incidents.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

Relief Manager

Grand Cinemas Bunbury
01.2019 - 02.2021
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Casual Sales Assistant

Bunbury Grand Cinemas
03.2017 - 02.2021
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

Bachelor of Science - Paramedicine

Edith Cowan University
Perth, WA
12.2024

High School Diploma -

Georgiana Molloy Anglican School
Yalyalup, WA
12.2019

Cert III - Basic Health Care

St Johns
Bunbury
11.2018

Skills

  • Special Events Management
  • Work Assignments
  • Staff Management
  • Problem Resolution
  • Effective Customer Communication
  • Inventory Control
  • Management Training
  • Organizational Structuring
  • Performance Monitoring and Evaluation
  • Business Leadership
  • Payroll Administration and Timekeeping
  • Policy Development and Enforcement

References

Riley Case 

National Venue & Operations Manager - Moonlight Cinema

Riley_casu@evt.com


Dane Forsyth

Senior Manager Hoyts Bunbury 

0431 078 012




Timeline

Team Leader

Mirrors Care
05.2023 - 11.2023

Venue Manager

Moonlight Cinemas
10.2022 - 04.2023

Disability Support Worker

Kirinari Community Services
03.2021 - 06.2022

Relief Manager

Grand Cinemas Bunbury
01.2019 - 02.2021

Casual Sales Assistant

Bunbury Grand Cinemas
03.2017 - 02.2021

Bachelor of Science - Paramedicine

Edith Cowan University

High School Diploma -

Georgiana Molloy Anglican School

Cert III - Basic Health Care

St Johns

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