Shelby Peatling
Summary
I'm an Intuitive Beauty Therapist familiar with skills and abilities needed to succeed. Possessing strengths in task prioritisation and customer service. Ready to leverage training and experience to take on new professional challenges. I serve my clients with respect, honesty and open arms to ensure they feel comfortable and beautiful.
I am currently looking for a role with greater responsibility and challenges to build my knowledge and experience, thus helping my clients in return.
Overview
2
2
years of professional experience
Work History
Senior Beauty Therapist/2IC
Australian Laser And Skin
2022.09 - Current
- Started as a receptionist; built relationship with clients and worked my way up to senior therapist.
- Perform senior treatments such as laser pigment, laser redness, tattoo removal, microneedling, cryotherapy, chemical peels and laser hair removal.
- Built strong and lasting rapport with clients.
- Trained new staff in product knowledge and customer service protocols.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Beauty Therapist
Results Laser Clinic
2022.01 - 2022.09
- Conduct skin services such as skin needling, microdermabrasion, chemical peels, cellulite removal and skin tightening facials
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built rapport with clientele.
- Voted #1 therapist to educate and upsell products to clients.
Fragrance Consultant
Clarins Fragrance Group
2021.10 - 2022.02
- Provide knowledge and assist in the sale of luxury fragrances to clients.
- Manage personal timesheets with information regarding individual sales.
- Achieve targets and KPI's.
- Operated register.
- Merchandising.
Education
Diploma - Beauty Therapy
Box Hill Institute of TAFE
Melbourne, VIC2021
Diploma - ITEC Beauty Therapy
Box Hill Institute of TAFE
Melbourne, VIC2020
High School Diploma -
Beaconhills College Village Campus
Berwick, VIC2019
Skills
- Customer Service Excellence
- Adaptability and Flexibility
- Strong Communication Skills
- Problem Solving Abilities
- Product Knowledge Expert
Timeline
Senior Beauty Therapist/2IC
Australian Laser And Skin
2022.09 - Current
Beauty Therapist
Results Laser Clinic
2022.01 - 2022.09
Fragrance Consultant
Clarins Fragrance Group
2021.10 - 2022.02
Diploma - Beauty Therapy
Box Hill Institute of TAFE
Diploma - ITEC Beauty Therapy
Box Hill Institute of TAFE
High School Diploma -
Beaconhills College Village Campus
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