Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shelby Powell

Bundaberg,QLD

Summary

As a devoted customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Proven track record of Sales and KPI results. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Pandora
11.2016 - Current
  • Performed KPI and sales expectations both individual and store goals.
  • Contributed to sales growth by upselling additional items.
  • Sales training and KPI performance reviews with team members.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in daily store operations to ensure efficient workflow and customer satisfaction.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Regular inventory stocktake.
  • Monitored sales trends to identify opportunities for product promotions and displays.

Sales Assistant

Proactiv
08.2012 - 02.2014
  • Worked towards both daily and individual sales targets.
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Managed inventory levels, ensuring product availability and timely restocking.
  • Collaborated with team to execute promotional displays, driving customer engagement.
  • Utilized point-of-sale systems for efficient transaction processing and record-keeping.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.


Senior Qualified Hairdresser

David's Cut Loose
10.2008 - 07.2012
  • Delivered personalized haircuts and styling services to ensure client satisfaction.
  • Maintained up-to-date knowledge of current hair trends and techniques for optimal service delivery.
  • Educated clients on hair care products and maintenance to enhance their overall experience.
  • Assessed client needs through consultations, tailoring services to meet individual preferences effectively.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Customer Service Assistant

Priceline Pharmacy
12.2007 - 07.2010
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Answered customer questions about product availability and shipment times.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Maintaining store hygiene in accordance to Workplace Health and Safety Standards
  • Cash and Eftpos handling with POS

Education

High School Diploma -

Shalom Catholic College
Bundaberg, QLD

Skills

  • Positive and friendly attitude
  • Excellent interpersonal skills and a team player
  • Customer/Client relations
  • Self driven with a passion to learn
  • Ability to work on own initiative
  • High standard of personal grooming, hygiene and etiquette
  • Good time management
  • Efficient and reliable person
  • Communicate effectively
  • Ability to stay calm under pressure
  • Patient, understanding and tolerant

Certification

Certificate III in Hairdressing - TAFE QLD Bundaberg

Languages

English

Timeline

Assistant Store Manager

Pandora
11.2016 - Current

Sales Assistant

Proactiv
08.2012 - 02.2014

Senior Qualified Hairdresser

David's Cut Loose
10.2008 - 07.2012

Customer Service Assistant

Priceline Pharmacy
12.2007 - 07.2010

High School Diploma -

Shalom Catholic College

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Shelby Powell