Hi, I’m
Shelby Spencer
Alice Springs,NT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
years of professional experience
Work History
Alice Springs HospitalAlice Springs, Northern Territory
Switchboard Supervisor
10.2022 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Redpath EducationAlice Springs, NT
Business Solutions
07.2009 - Current
Job overview
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Collected customer satisfaction data via surveys and other measures.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Alice Springs HospitalAlice Springs, NT
Acting Switchboard Supervisor
03.2021 - 10.2022
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to Manager.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
Alice Springs HospitalAlice Springs, NT
Switchboard Operator
10.2018 - 03.2021
Job overview
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Answered calls on 1st ring and engaged customers with friendly, professional demeanour.
- Supported customers by managing 1000+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Created and maintained company phone directory with current extensions and staff information.
- Trained and mentored new PBX operations employees.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained up-to-date knowledge of emergency call procedures.
- Received incoming calls and paged individuals
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Operated digital paging system to notify recipients of incoming calls.
Alice Springs Hospital - Patient ServicesAlice Springs, NT
Retrieval Officer
01.2018 - 10.2018
Job overview
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Accurately pulled patient records for upcoming appointments and procedures.
- Secured medical records against loss or unauthorized access.
TargetAlice Springs, NT
Supervisor
05.2013 - 04.2017
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
McDonald'sAlice Springs, NT
Crew Trainer
12.2008 - 02.2011
Job overview
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
Education
HBA Learning CentreOnline
Certificate IV from TAE40116 Cert IV in Training And Assessment
University Overview
- Continuing education in Leadership & Management
Redpath EducationAlice Springs, NT
No Degree from Asthma & Anaphylaxis
Redpath EducationAlice Springs, NT
No Degree from Senior First Aid Certificate
Charles Darwin UniversityAlice Springs, NT
Diploma from Leadership & Management
12.2018
University Overview
- Completed professional development in Leadership & Management
Redpath EducationAlice Springs, NT
No Degree from Medical Terminology
01.2018
St Philips CollegeAlice Springs, NT
High School Diploma
12.2011
Skills
- Dependable and Responsible
- First Aid/CPR
- Good Telephone Etiquette
- Flexible and Adaptable
- Decision-Making
- Self-Motivated
- Data Entry
- Multitasking Abilities
- Team building
- Teamwork and Collaboration
- Critical Thinking
- Problem-Solving
- Continuous Deployment
- Solution Management
- Technological Knowledge
- Performance Goals
- Professional Relationships
- Constructive Feedback
- Professional Development
- Staff Training
- Training Curriculum Design
- Operational Efficiency
- Employee Performance Reviews
- Status Updates
- Personnel Recruitment
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Switchboard Supervisor
Alice Springs Hospital
10.2022 - Current
Acting Switchboard Supervisor
Alice Springs Hospital
03.2021 - 10.2022
Switchboard Operator
Alice Springs Hospital
10.2018 - 03.2021
Retrieval Officer
Alice Springs Hospital - Patient Services
01.2018 - 10.2018
Supervisor
Target
05.2013 - 04.2017
Business Solutions
Redpath Education
07.2009 - Current
Crew Trainer
McDonald's
12.2008 - 02.2011
HBA Learning Centre
Certificate IV from TAE40116 Cert IV in Training And Assessment
Redpath Education
No Degree from Asthma & Anaphylaxis
Redpath Education
No Degree from Senior First Aid Certificate
Charles Darwin University
Diploma from Leadership & Management
Redpath Education
No Degree from Medical Terminology
St Philips College
High School Diploma
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