Shelby Wise
South Brisbane,QLD
Summary
Dynamic and adaptable administration and coordination professional with a robust background in healthcare, customer service, and community services. Expertise in scheduling, stakeholder communication, and record management, combined with a proven ability to manage competing priorities in fast-paced environments. Exceptional attention to detail ensures accurate documentation while consistently supporting teams and delivering high-quality service. Committed to fostering positive relationships and enhancing operational efficiency through effective coordination and communication strategies.
Overview
1
1
Certification
9
9
years of professional experience
Work History
CARE COORDINATOR
Trilogy Care
02.2026 - Current
- Coordinate services and schedules for clients receiving aged care funding.
- Maintain accurate records, documentation and case notes within care management systems.
- Communicate with clients, families and service providers via phone and email.
- Manage client budgets and monitor service delivery requirements.
- Coordinate assessments, equipment and support services.
- Ensure compliance with organisational and funding requirements.
ADMINISTRATION OFFICER
St Andrews War Memorial Hospital
07.2025 - 02.2026
- Admitted and discharged patients using hospital systems.
- Maintained accurate patient records and administrative documentation.
- Processed health fund checks and bed transfers.
- Supported ICU administration and reception functions.
- Managed enquiries from patients, visitors and staff.
DISABILITY SUPPORT WORKER
United For Care
03.2025 - 06.2025
- Maintained accurate client records and documentation.
- Worked collaboratively with multidisciplinary teams.
- Supported service delivery and client outcomes.
SENIOR SUPPORT WORKER
Albany Care Group
12.2023 - 11.2024
- Supervised staff and coordinated day-to-day support activities.
- Led team meetings and maintained documentation.
- Completed risk assessments and care plan updates.
WITNESS CARE OFFICER
Voice – Northamptonshire Police
05.2022 - 12.2023
- Managed a caseload of more than 130 active cases.
- Maintained confidential records and documentation.
- Liaised with police, legal professionals, witnesses and external stakeholders.
- Prioritised competing deadlines using Outlook and case management systems.
- Provided administrative and coordination support throughout the court process.
ALLOCATIONS ADMINISTRATOR
Equita Ltd
01.2017 - 03.2020
- Scheduled appointments and coordinated enforcement agent workloads.
- Managed inbound calls, emails and client correspondence.
- Produced reports using Word and Excel.
- Maintained accurate records and administrative systems.
Education
High School Diploma -
Northampton College
Northampton, UK06-2016
Skills
- Administration & Office Support
- Scheduling & Coordination
- Data Entry & Record Management
- Stakeholder Communication
- Customer Service
- Microsoft Office Suite
- Calendar & Diary Management
- Documentation & Compliance
- Time Management
- Problem Solving
- Team Support
- Attention to Detail
Certification
Level 3 Health and Social Care Extended Diploma
Timeline
CARE COORDINATOR
Trilogy Care
02.2026 - Current
ADMINISTRATION OFFICER
St Andrews War Memorial Hospital
07.2025 - 02.2026
DISABILITY SUPPORT WORKER
United For Care
03.2025 - 06.2025
SENIOR SUPPORT WORKER
Albany Care Group
12.2023 - 11.2024
WITNESS CARE OFFICER
Voice – Northamptonshire Police
05.2022 - 12.2023
ALLOCATIONS ADMINISTRATOR
Equita Ltd
01.2017 - 03.2020
High School Diploma -
Northampton College