Shelby Young
Kippa-Ring,QLD
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TSA Group
08.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Crew Member
McDonald's
01.2021 - 06.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Cert III in Business - Business
Opportune
Brisbane, QLD06.2023
Skills
- Consultative Sales
- Product Knowledge
- Call Management
- Data Collection
- Team Development
- Upselling
- Problem-Solving Skills
Timeline
Customer Service Representative
TSA Group
08.2022 - 08.2023
Crew Member
McDonald's
01.2021 - 06.2021
Cert III in Business - Business
Opportune