Overview
Work History
Education
Skills
Timeline
Generic

Shelby Young

Kippa-Ring,QLD

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TSA Group
08.2022 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Crew Member

McDonald's
01.2021 - 06.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Cert III in Business - Business

Opportune
Brisbane, QLD
06.2023

Skills

  • Consultative Sales
  • Product Knowledge
  • Call Management
  • Data Collection
  • Team Development
  • Upselling
  • Problem-Solving Skills

Timeline

Customer Service Representative

TSA Group
08.2022 - 08.2023

Crew Member

McDonald's
01.2021 - 06.2021

Cert III in Business - Business

Opportune

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Shelby Young