Summary
Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

Sheldon Grant

Forest Hill,Qld

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Zone Manager

Mecca
Toowoomba, qld
07.2023 - Current
  • Developed and implemented strategies to increase sales in assigned zones.
  • Investigated customer complaints and provided solutions in a timely manner.
  • Ensured compliance with company policies in the assigned zone.
  • Working with my store Managers to achieve KPI's and sales targets
  • Running days By myself when mangers are not in store making sure the days are smooth
  • Stocktakes
  • closing down and reopening stores
  • Team Feedback
  • Great communication skills
  • Opening and closing
  • Reviewed daily sales reports to monitor performance against targets.
  • Daily Briefing of team members to insure we all have the right information for a smooth day

Team Leader

Boost juice Mobeel
Gold Coast, Qld
01.2023 - 06.2023
  • Opening and closing of the van
  • managing teams on busy days
  • working in busy trade at seaworld and movie world during holidays
  • Banking
  • Stocktake
  • Stock ordering
  • cleaning and organizing for the days

Store Manager

Guess Airport DFO
Brisbane, Qld
09.2022 - 01.2023
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Working with my regional mangers and state mangers to Achieve weekly/monthly budgets
  • Visual merchandising standers
  • Cash handling and banking
  • Fortnightly rostering of teams of 30
  • conducting interviews for new hires and holiday hire
  • team reviews and feedback
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Manager

Guess
Penrith/liverpool, Nsw
05.2021 - 09.2022
  • Developed strategies to maximize sales and profitability.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of employee performance reviews.
  • Monitored inventory levels and placed orders to restock shelves.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Created fortnightly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Updated POS system with new products and promotional offers.
  • Managed daily banking activities such as deposits and withdrawals.
  • Established customer service standards and monitored staff compliance.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Closing down and packing up of a store
  • Store opening and set up

Christmas Casual Retail Assistant

Guess
Penrith, Nsw
12.2020 - 05.2021
  • Participated in team meetings to discuss sales goals and strategies.
  • Operated cash registers to process payments accurately.
  • Greeted customers and provided them with product information.
  • Handled returns or exchanges of defective or incorrect items.
  • Maintained a clean and organized work environment.
  • Assisted in setting up displays for new products or promotions.
  • Verified accuracy of pricing labels on merchandise.
  • Organized special promotions for seasonal items such as Christmas decorations and gifts.
  • Worked closely with colleagues to ensure smooth operation of the store during peak holiday season.

Casual Team Leader

Luddenham Burger Bar
02.2019 - 04.2020
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Stocktakes and organization
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Opening and Closing of store

Skills

  • Operations and stock
  • Problem-solving abilities
  • Sales operations
  • Sales Team Leadership
  • Shift Scheduling
  • Staff Training

Certification

  • open car licenses

Languages

English
Professional

References

References available upon request.

Timeline

Zone Manager

Mecca
07.2023 - Current

Team Leader

Boost juice Mobeel
01.2023 - 06.2023

Store Manager

Guess Airport DFO
09.2022 - 01.2023

Store Manager

Guess
05.2021 - 09.2022

Christmas Casual Retail Assistant

Guess
12.2020 - 05.2021

Casual Team Leader

Luddenham Burger Bar
02.2019 - 04.2020
  • open car licenses

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Sheldon Grant