Overview
Work History
Education
Skills
Certification
References
Timeline
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Sheldon Lowe

Newcastle West,NSW

Overview

14
14
years of professional experience
1
1
Certification

Work History

Oncall Officer

Allambi Care
Charlestown, NSW
03.2023 - Current
  • Maintaining communication with 500 staff members and 200 clients during after hours and providing necessary support over the phone and in person during times of crisis and emergencies.
  • Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Responded to emergency situations by dispatching appropriate personnel to address the incident.
  • Resolved conflicts between employees or departments that arose due to misunderstandings or miscommunication.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Support Worker

Allambi Care
Charlestown, NSW
03.2021 - 03.2023
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Assisted clients with personal care, such as showering and dressing.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Provided emotional and practical support to vulnerable adults.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.

CMT Technician

Construction Sciences
Warabrook, NSW
02.2020 - 03.2021
  • Undertaking a variety of manual tasks involved in preparing and testing soil & concrete samples in laboratory and field environment.
  • Liaising with clients regarding testing schedules, procedures and results.
  • Ensuring testing is performed in accordance with industry standards.
  • Undertaking basic quality assurance checks.
  • Ensuring accuracy of test results and timely output of work.
  • Follow site and laboratory Health & Safety procedures.

Overseas Seasonal Work

Different Positions with Different Employers
Alberta, Canada
11.2017 - 10.2019

Lift Operator

Nakiska Ski Resort

Kananskis AB, Canada

(Nov 2017 - Apr 2018)

  • Shoveled and raked snow and removed ice to maintain clear lift access.
  • Operated controls to start, stop, and regulate speed of chairlift according to established procedures.
  • Followed all company policies and procedures regarding safety protocols for operating a ski lift.
  • Managed traffic flow at loading areas and communicated effectively with patrons during peak hours of operation.
  • Monitored customer safety while riding the ski lift by ensuring proper seating position and adherence to safety rules.
  • Conducted pre-operational checks on equipment prior to each shift start up procedure including visual inspections for wear and tear, checking brakes.
  • Educated guests on snow conditions, run closures, and weather forecasts.

Turf Groundskeeper

Kananaskis Country Golf Course

Kananaskis AB, Canada

(Apr 2018 - Sept 2018)

  • Set up courses each day by changing cups, putting out flags and emptying trash.
  • Managed nearby features such as bunkers with raking and regular care.
  • Operated equipment such as tractors, mowers and utility vehicles to perform various tasks on the golf course grounds.
  • Kept appearance of turf neat and professional with daily mowing, trimming and maintenance.
  • Communicated with supervisors regarding any issues arising during shifts related to maintenance or operations.
  • Performed daily maintenance of golf course grounds, including mowing, weeding, watering and fertilizing.
  • Maintained golf course greens and fairways by aerifying, verticutting and topdressing.

Rental Technician

Lake Louise Ski Resort

Lake Louise AB, Canada

(Dec 2018 - Apr 2019)

  • Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain.
  • Instructed customers on proper fitting techniques for ski and snowboard boots and clothing.
  • Demonstrated basic skiing and snowboarding skills to help customers choose the right gear.
  • Educated customers about local mountain conditions such as trails open and closed or weather forecasts.
  • Answered customer inquiries regarding product features and benefits.
  • Maintained records of all rentals including dates rented out and returned.
  • Cleaned and maintained rental skis, boots, poles, bindings, helmets, goggles in accordance with safety regulations.

Door to Door Sales Representative

Liberty Security

Edmonton AB & Halifax NS, Canada

(Apr 2019 - Jul 2019)

  • Attended weekly team meetings to discuss sales strategies and targets.
  • Explained the benefits of purchasing the product compared to competitors' offerings.
  • Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
  • Provided detailed information about the products being sold and answered customer questions.
  • Implemented effective strategies to increase customer retention rates.
  • Negotiated terms of sale with customers.
  • Stayed current on industry trends and best practices.

Retail Clerk

Lake Louise Summer Gondola

Lake Louise AB, Canada

(Jul 2019 - Oct 2019)

  • Operated point of sale system to process customer payments.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Maintained cleanliness of sales floor and stockroom areas.
  • Performed daily opening and closing duties (balancing cash drawers).
  • Processed returns and exchanges in accordance with store procedures.
  • Created weekly reports detailing sales figures, total transactions.
  • Restocked and organized shelves during slow periods to maintain store appearance.

Geotechnician

Cardno Geotech Solutions
Beresfield, NSW
04.2014 - 11.2017
  • Assist with the initial preparation of samples for testing.
  • Perform routine testing.
  • Collect and log samples.
  • Perform routine calibration and setup of equipment.
  • Carry out routine maintenance of equipment.
  • Maintain cleanliness of equipment and working areas.
  • Correlate test data for evaluation by a higher classified person.
  • Prepare basic reports.
  • Contribute to team discussions in relation to the continuous improvement and efficiency of the laboratory.
  • Perform other duties as required in the laboratory.

Crew Member

Hungry Jacks
Glendale, NSW
01.2010 - 04.2014
  • Greeted customers and handled payments via a POS system, fulfilling over 1500+ orders per shift.
  • Operated drive thru services including taking orders, handling hundreds of dollars worth of payments in cash and credit card, and delivering food in a prompt and friendly manner.
  • Prepared raw food materials to cook over 30 menu items.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Worked with my team to maintain smooth operations and high standards of customer service during high volume periods.
  • Swiftly and professionally addressed any customers complaints, escalating to management when requested.

Education

Diploma - Community Services

Bradford Institute of Advance Education
Newcastle, NSW
05-2022

Certificate IV - Laboratory Techniques

LTT Group
Warabrook, NSW
12-2020

High School Diploma -

St Paul's High School
Booragul, NSW
11-2013

Skills

  • Quick to to embrace challenge and changes in priority, providing significant results and high levels of accuracy
  • Able to work well in a team, contributing ideas and cooperating with others to achieve common goals
  • An effective written and verbal communicator, with the ability to convey information clearly & concisely
  • Meticulous and detail oriented professional with an eye for accuracy
  • Identifying and addressing issues before they escalate, ensuring solutions are implemented whilst seeking feedback for continuous improvement

Certification

  • WHS White Card - Completed 2012
  • Working with Children Check - Expires Jan 2026
  • NSW Drivers License (Manual) - Expires Nov 2026
  • Mental Health First Aid - Expires Nov 2026

References

References available upon request.

Timeline

Oncall Officer

Allambi Care
03.2023 - Current

Support Worker

Allambi Care
03.2021 - 03.2023

CMT Technician

Construction Sciences
02.2020 - 03.2021

Overseas Seasonal Work

Different Positions with Different Employers
11.2017 - 10.2019

Geotechnician

Cardno Geotech Solutions
04.2014 - 11.2017

Crew Member

Hungry Jacks
01.2010 - 04.2014

Diploma - Community Services

Bradford Institute of Advance Education

Certificate IV - Laboratory Techniques

LTT Group

High School Diploma -

St Paul's High School
  • WHS White Card - Completed 2012
  • Working with Children Check - Expires Jan 2026
  • NSW Drivers License (Manual) - Expires Nov 2026
  • Mental Health First Aid - Expires Nov 2026
Sheldon Lowe