Summary
Overview
Work History
Education
Skills
Crime Prevention volunteer with QPS Brisbane
Timeline
Hi, I’m

Shelemiah Loustau

Hillcrest,QLD
Shelemiah Loustau

Summary

With over 15 years of experience spanning customer service, customer experience, operations management, marketing, and advertising, I bring a diverse skill set to the table. Throughout my career, I have consistently demonstrated strong leadership abilities, designing efficient processes and finding solutions to complex challenges. Thriving in high-pressure environments, successfully managed cross-functional projects and optimized business performance. Recently, I transitioned into the construction industry post-COVID, overseeing multiple projects and implementing improved safety protocols. By creating new Standard Operating Procedures (SOPs), I have driven productivity and ensured smooth operations. Beyond my professional roles, I actively engage in extracurricular activities focused on networking and community building. These experiences have honed my ability to connect people, foster collaboration, and cultivate strong relationships across diverse groups. Additionally, my background in marketing and advertising has provided valuable insight into strategic communication, brand development, and internal stakeholder and external customer engagement/experience.

Overview

9
years of professional experience
1
year of post-secondary education

Work History

NGS Structural Engineers

Operations Assistant
11.2022 - Current

Job overview

  • Provide administrative support to the operations and engineering teams, including scheduling meetings, maintaining records, and preparing reports and manage day-to-day operations with effective workflow coordination
  • Manage and coordinate all inspection operations and scheduling
  • Assist in the development and implementation of Standard Operating Procedures (SOPs) and process improvements
  • Chasing payments, ensuring cash flow
  • Coordinate internal and external communication between teams, clients, and stakeholders
  • Manage customer escalations and any dissatisfaction effectively with efficient problem solving.
  • Ensure team members are performing and conducting themselves within the core values of the business
  • Manage and resolve internal conflict within the teams
  • Assisting with all IT support and troubleshooting for engineering teams across 2 x offices
  • Orchestrate team bonding events
  • Consistent update and management of company CRM
  • Collaborate with cross-functional teams to achieve project goals within specified timelines.

Get Listings

Executive Assistant to CEO | Head of Operations
11.2021 - Current

Job overview

  • Managed cross-department operations for Accounts and Customer Success teams, ensuring seamless communication and collaboration
  • Developed and optimized SOPs to improve staff performance, operational efficiency & client satisfaction
  • Led revenue-building initiatives across payments and customer success functions
  • Directed hiring, onboarding, and performance coaching for leadership teams, ensuring alignment with core business values
  • Oversaw P&L reporting, working with the CEO to implement cost-saving strategies.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Organized and coordinated conferences and monthly meetings.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

AMdig Pty Ltd Civil Construction

Business Admin Manager | Labourer
05.2020 - 11.2021

Job overview

  • Managed site safety audits and ensured compliance with Safe Work Method Statements (SWMS)
  • Designed and enforced site-specific safety protocols, addressing hazards and improving on-site safety practices
  • Led projects involving the construction of communication networks, ensuring timely completion while adjusting/developing plans as needed
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Provided exceptional administrative support for executive-staff, ensuring their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.

Luke Hawkins Coaching

Payment Solutions Manager | Events Coordinator
08.2019 - 05.2020

Job overview

  • Managed payment plans and revenue reporting, applying coaching techniques to support client adherence
  • Coordinated events, overseeing logistics, enrolments, and team leadership for successful execution.
  • Maintained strong relationships with key clients through regular communication and exceptional service delivery.
  • Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
  • Regularly reviewed training event outcomes against initial objectives to ensure alignment with client expectations and company goals
  • Improved customer retention rates by addressing concerns promptly and effectively resolving issues as they arose.
  • Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures where appropriate. for example introduced soft debt collection agency to assist with client debt.

Fulcrum Media Recruitment

Media Recruitment Agent | Business Development Exec
12.2019 - 03.2020

Job overview

  • Sourced & prospected candidates & delivered exceptional career coaching.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Relationship building and career coaching with candidates
  • Business Development & client relations management
  • Build personal and business brand
  • Effective use and training of systems such as LinkedIn, Bullhorn and Fulcrum Video screening for clients and candidates.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.


MediaCom

Account Executive | Media Planner & Buyer
09.2017 - 08.2019

Job overview

  • Led cross-media campaigns, including media buying and negotiation to secure optimal pricing and added value for clients
  • Managed multiple accounts simultaneously while maintaining organisation and prioritising tasks efficiently.
  • Built strong client relationships, serving as the primary investment contact for various portfolios
  • Drove campaign success by consistently meeting goals and KPIs
  • Delivered innovative strategic insights, leveraging in-depth knowledge of client industries, competitors, and market trends
  • Provide regular competitive updates and actionable insights
  • Foster and maintain partnerships with key media outlets and creative agencies
  • Oversee invoicing, ensuring accurate reconciliation across all portfolios
  • Train and mentor team coordinators, acting as the go-to resource for guidance
  • Manage team priorities and workloads, ensuring deadlines are met with clear communication and delegation
  • Ensure team members receive necessary training and upskilling opportunities
  • Present campaign results and strategies directly to clients.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

MEC

Account Coordinator | Media Planner & Buyer
05.2015 - 08.2017

Job overview

  • Managed media campaigns for high-profile clients, focusing on budget optimization and client satisfaction
  • Streamlined invoicing and reporting processes to ensure financial accuracy across accounts
  • Key support to Compliance officer for our team checking all documents required were submitted by their deadline.
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication.
  • Escalated issues to appropriate channels as necessary.
  • Coordinated meetings, calls, and pitch presentations for internal and external media partners.

Education

Macleay College
Sydney, NSW

Some College (No Degree) from Diploma of Journalism
01.2011 - 12.2011

University Overview

Skills

  • Project Management
  • Marketing, Advertising & Strategic Communication
  • SOP Development & Implementation
  • Problem-Solving & Process Improvement
  • Leadership & Team Management
  • Cross-Department Collaboration
  • Time & Resource Optimization
  • Customer Service & Client Relations
  • P&L Reporting & Analysis
  • Safety & Hazard Management
  • Microsoft & Google Suite
  • Professional, friendly and keen listener

Crime Prevention volunteer with QPS Brisbane

Crime Prevention volunteer with QPS Brisbane

Working with the police and the community to help reduce crime and enhance public safety. Volunteers contribute by raising awareness about crime prevention strategies, promoting safety initiatives, and supporting various community programs.

Timeline

Operations Assistant
NGS Structural Engineers
11.2022 - Current
Executive Assistant to CEO | Head of Operations
Get Listings
11.2021 - Current
Business Admin Manager | Labourer
AMdig Pty Ltd Civil Construction
05.2020 - 11.2021
Media Recruitment Agent | Business Development Exec
Fulcrum Media Recruitment
12.2019 - 03.2020
Payment Solutions Manager | Events Coordinator
Luke Hawkins Coaching
08.2019 - 05.2020
Account Executive | Media Planner & Buyer
MediaCom
09.2017 - 08.2019
Account Coordinator | Media Planner & Buyer
MEC
05.2015 - 08.2017
Macleay College
Some College (No Degree) from Diploma of Journalism
01.2011 - 12.2011

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Shelemiah Loustau