Shella Pinnell
Attwood
Summary
Professional with experience in cafe industry, bringing strong focus on creating quality beverages and delivering exceptional customer service. Adept at working collaboratively within team to ensure smooth operations and satisfaction. Reliable and adaptable, skilled in handling fast-paced environment, maintaining cleanliness, and managing inventory. Enthusiastic about contributing to positive and efficient workspace. Looking for permanent full time/ casual or part time work. I am motivated & committed, and get along with everyone. I also love talking and engaging with customers.
Overview
6
6
years of professional experience
Work History
café barista
Alfa
05.2024 - Current
- Delivered fast, friendly service in a high volume cafe environment, ensuring consistent customer satisfaction.
- Collaborated with team members to achieve daily sales targets and improve overall service quality.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Maintained cleanliness and organization of workstations, promoting a safe environment.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Crafted high-quality espresso beverages, ensuring consistency and adherence to recipes.
Catering Attendant
Dnata Catering
01.2022 - 04.2024
- Prepared food items following safety and sanitation standards.
- Maintained time limits to ensure quick and safe meal production.
- Collaborated with team members to streamline food preparation processes.
- Monitored food quality to ensure consistency and adherence to recipes.
Senior Sandwich Artist, Trainer
Subway Tullamarine,
01.2021 - 01.2022
- (non-current)
- Oversaw daily sandwich production operations to ensure quality and consistency.
- Trained new staff on sandwich preparation techniques and food safety standards.
- Monitored inventory levels and coordinated with suppliers to maintain adequate stock of ingredients.
- Worked well in a team setting, providing support and guidance.
Customer Service
McDonalds Airport Drive
01.2021 - 01.2022
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Worked also as a barista
- Resolved customer inquiries and complaints promptly to enhance overall satisfaction and retention.
- Provided exceptional customer service, resolving client inquiries quickly and professionally.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared high-quality food items according to established recipes and standards.
- Collaborated with team members to optimize workflow and improve service speed.
T-Rista
Cha Time Airport West
01.2020 - 01.2021
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
Education
Westmeadows Primary School
01.2017
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Gladstone Park Secondary College
01.2023
Diploma - Health Science
La Trobe College
Melbourne, VIC12-2025
Skills
- Customer service expertise
- Food preparation expertise
- Coffee/ barista preparation expertise
- Staff training experience
- Team leadership in a fast-paced environment
- Hygiene maintenance
- Inventory management experience
- Cash register management
- Effective communication across age groups
- Positive and friendly
Availability
Available Anytime – Monday – Sunday 7am-10pm
Depending on uni days
Timeline
café barista
Alfa
05.2024 - Current
Catering Attendant
Dnata Catering
01.2022 - 04.2024
Senior Sandwich Artist, Trainer
Subway Tullamarine,
01.2021 - 01.2022
Customer Service
McDonalds Airport Drive
01.2021 - 01.2022
T-Rista
Cha Time Airport West
01.2020 - 01.2021
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Gladstone Park Secondary College
Westmeadows Primary School
Diploma - Health Science
La Trobe College