Shellene Woolman
Adelaide,SA
Summary
Well-qualified Beauty Therapist familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Seeking a career change after 23 years in the industry within the education sector as a school services officer.
The relevant certificates and clearances have been the main focus this year to obtain employment as a school services officer.
Overview
6
6
years of professional experience
Work History
Volunteer
Theile Primary School
04.2023 - 04.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom maintenance and upkeep, organizing books and materials.
Beauty Therapist
Damask Beauty Therapy
01.2017 - 10.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on care processes and advised on further care and products.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Designed skin, body and hair care packages for individual clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new staff in product knowledge and customer service protocols.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
Education
Certificate - First Aid
Australia Wide First Aid
Adelaide, SA06.2023
No Degree - Working With Children Check
Australian Government
Adelaide, SA06.2023
Certification - Responding To Risk Or Harm, Abuse And Neglect
Plink
Adelaide04.2023
Diploma - Beauty Therapy
Institute of Electrolysis And Beauty Therapy
Parmeston North NZ03.2001
Skills
- Verbal and Written Communication
- Strong Work Ethic and Dependable
- Complex Problem-Solving
- Organization and Prioritization
- Motivating and Inspiring Students
- Multicultural Awareness
- Computer Skills
- Teach Social Skills
- First Aid
- Cleaning and Sanitizing
- Stress Management
- Sales Coordination
- Quality Assurance
- Skin Analysis
- Strong Communication and Interpersonal Skills
- Waxing and Hair Removal Techniques
- Safety and Cleanliness Standards
- Outstanding Client Retention
- Organizational Systems
- Workflow Efficiency
- Critical Thinking
- Social Media Platforms
- Customer Consultations
- Time Management
- Multitasking and Organization
- Safe Equipment Handling
- Adaptability and Flexibility
Timeline
Volunteer
Theile Primary School
04.2023 - 04.2023
Beauty Therapist
Damask Beauty Therapy
01.2017 - 10.2022
Certificate - First Aid
Australia Wide First Aid
No Degree - Working With Children Check
Australian Government
Certification - Responding To Risk Or Harm, Abuse And Neglect
Plink
Diploma - Beauty Therapy
Institute of Electrolysis And Beauty Therapy