SHELLEY ARMSTRONG
EASTERN HEIGHTS,QLD
Overview
2019
2019
years of professional experience
Work History
Head Waiter
Hogs Breath Cafe
Customer Service Cashier
Dimmeys Ipswich
Customer Service Cashier
Dollars & Sense Logan Central
Customer Service Cashier
IGA Supermarket
Wellness Assistant
Citycave
Ipswich, QLD
05.2017 - 06.2018
- Streamlined administrative processes for efficiency, resulting in better time management for the wellness staff.
- Increased member retention with engaging, educational, and fun wellness events and activities.
- Collaborated with healthcare providers to develop holistic care plans tailored specifically for each client''s needs.
- Monitored member progress with regular check-ins, offering support and encouragement throughout their journey.
- Provided exceptional customer service while managing front desk operations and maintaining a clean facility.
- Ensured equipment safety standards were met through routine inspections and maintenance tasks.
- Utilized social media platforms to share wellness tips, resources, and event information with the community at large.
- Maintained accurate records of client appointments, payments, and progress notes to ensure seamless coordination of services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
Timeline
Wellness Assistant
Citycave
05.2017 - 06.2018
Head Waiter
Hogs Breath Cafe
Customer Service Cashier
Dimmeys Ipswich
Customer Service Cashier
Dollars & Sense Logan Central
Customer Service Cashier
IGA Supermarket