Shelley Bartlett
Longford,VIC
Summary
Highly organized and proactive Administrative Assistant with over 10 years experience with a demonstrated ability to handle wide range of administrative tasks. Assisted in the development and implementation of new office policies and procedures, leading to improved efficiency and productivity.
Overview
18
18
years of professional experience
Work History
Administration/Customer Service Representative
Kwik Tip Bins
07.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls.
- Updated account information to maintain customer records.
- Monthly Account invoicing in a timely manner.
- Accounts Receivables
- Promptly responded to inquiries and requests from prospective customers.
- Managing all driver issues on a daily basis.
- Organizing daily driver runs and entering all bookings into Waste program as required.
- Responded proactively and positively to rapid change.
Administrative Officer
FoodWorks Supermarkets
10.2005 - 12.2017
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Payroll
- Banking
Education
No Degree - High School
Bairnsdale Secondary College
BairnsdaleSkills
- Data Entry
- Report Generation
- Scheduling
- Communication
- Problem Solving
- Time management
- Teamwork
- Planning
Timeline
Administration/Customer Service Representative
Kwik Tip Bins
07.2018 - Current
Administrative Officer
FoodWorks Supermarkets
10.2005 - 12.2017
No Degree - High School
Bairnsdale Secondary College
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