Shelley Benton
Donvale,VIC
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Home Support Worker
Mable Support
01.2023 - Current
- Developed trusting relationships with clients, establishing rapport and open communication.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Improved independence and quality of life for clients through assistance with daily living tasks.
- Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
- Managing phone calls, emails and invoices though out the day from customers.
Cleaning
Self-employed
01.2017 - 04.2018
- nMDisinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Managing phone calls and emails and sending invoices.
Makeup Artist
Shelley Maree Makeup
01.2012 - 03.2017
- Sanitized makeup tools to avoid spread of infection.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Managing phone calls and emails though out day to customers.
Education
CGEA -
Box Hill Institute of TAFE
Certificate II Makeup Services - Beauty
Box Hill Institute of TAFE
Skills
- Reliability and punctuality
- Patience and Empathy
- Customer Service
- Attention to Detail
- Adaptable and Flexible
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Creative Thinking
- Team Cooperation
Timeline
Home Support Worker
Mable Support
01.2023 - Current
Cleaning
Self-employed
01.2017 - 04.2018
Makeup Artist
Shelley Maree Makeup
01.2012 - 03.2017
CGEA -
Box Hill Institute of TAFE
Certificate II Makeup Services - Beauty
Box Hill Institute of TAFE
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