Shelley Brannigan-Harmer
North Lakes,Qld
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Development Manager (Area Manager)
GIGGLETREE
11.2016 - Current
- Mentoring and Support: Provide guidance, supervision, and support to directors and staff of childcare centres
- Offer feedback and resources to maintain high-quality care and educational programs.
- Regulatory Compliance: Ensure compliance with local, state, and federal regulations, conducting inspections and audits to address non-compliance issues.
- Staff Management: Oversee recruitment, hiring, and training of staff
- Implement performance evaluation systems and provide ongoing professional development.
- Financial Management: Monitor financial health, review budgets, and collaborate with centre directors on cost-saving measures.
- Curriculum and Program Development: Collaborate on developmentally appropriate curricula and programs
- Stay updated on early childhood education trends.
- Parent and Community Relations: Foster positive relationships, act as a point of contact for parents, and organize community events.
- Performance Analysis and Reporting: Collect and analyze data on centre performance, generating reports for improvement.
- Crisis Management: Develop and implement emergency preparedness plans, providing support during critical incidents.
- Continuous Improvement: Identify areas for improvement, develop action plans, and stay informed about industry trends.
- Collaboration and Communication: Foster effective communication channels between childcare centres and stakeholders.
Senior Technical Support & Trainer
QK TECHNOLOGIES
02.2016 - 11.2016
- Call Centre Support: Inbound and outbound support for over 6500 childcare centres.
- CCMS Expertise: Manage facets of CCMS, debt management, and family accounts
- Advanced knowledge of QikPay.
- Product Knowledge: Extensive knowledge in Qikkids Enhanced products, including QKeYLM, QKenrol, and Kiosk.
- Problem Solving: Swift problem-solving skills for customer satisfaction and resolution
- Conduct training sessions for clients and staff.
- Testing: Test new product releases and maintain advanced computer skills, including Word, Excel, and Outlook.
Customer Service Officer
Force Corp PTY LTD
06.2014 - 02.2016
- Responsibilities: Prepared quotes, answered phones, designed spreadsheets, performed data entry, managed calls, scheduled operators, and handled various administrative tasks.
09.2012 - 06.2014
- Parental Leave
Customer Service
Midmed Pty Ltd
11.2011 - 09.2012
- Duties: Prepared quotes, answered phones, designed spreadsheets, managed calls, prepared data for GS1 Network, worked with sales representatives, handled travel arrangements, booked appointments, ordered stock, managed banking, and operated JIM2 and MYOB software.
Operations Manager
Ramsay Management
09.2009 - 11.2011
- Leadership: Led a team of childcare professionals, managed business planning, budgeting, forecasting, and compliance with regulations.
- Client Management: Managed clients, reported to licensees, and oversaw all aspects of the general running of the centre.
Customer Service Manager - Logistics
CALTEX ENERGY
01.2009 - 09.2009
- Responsibilities: Managed customer service, administration, order management, auditing driver hours, payroll, designed spreadsheets, data entry, and handled multiple incoming calls.
Director
ABC Kedron Central/Wavell Heights/Hendra and Babyworld
- 12.2008
- Management: Oversaw staff, clients, rostering, compliance with regulations, wages, budgets, debt recovery, and all aspects of the general running of the centre.
Director
ABC Hutchinsons Kedron
06.2005 - 09.2006
- Responsibilities: Managed staff, clients, rostering, compliance with regulations, wages, budgets, debt recovery, and all aspects of the general running of the centre.
SESAME LANE CHILDCARE CENTRES
11.2000 - 05.2005
- Roles: Director, Group Leader, Assistant, Lunch Float, Relief.
Education
Skills
- Supply Coordination
- New Employee Training
- Employee Presentations
- Performance Monitoring
- Tech-Savvy
- Staff Training
- Curriculum Planning
- Program Optimization
- Program Planning
References
- Jane Bourne, CFO, Lady Gowrie Childcare, 0433 392 310
- Sandi Fern, Senior Operations Manager, Early Learning Management, 0450 606 117
Timeline
Development Manager (Area Manager)
GIGGLETREE
11.2016 - Current
Senior Technical Support & Trainer
QK TECHNOLOGIES
02.2016 - 11.2016
Customer Service Officer
Force Corp PTY LTD
06.2014 - 02.2016
09.2012 - 06.2014
Customer Service
Midmed Pty Ltd
11.2011 - 09.2012
Operations Manager
Ramsay Management
09.2009 - 11.2011
Customer Service Manager - Logistics
CALTEX ENERGY
01.2009 - 09.2009
Director
ABC Hutchinsons Kedron
06.2005 - 09.2006
SESAME LANE CHILDCARE CENTRES
11.2000 - 05.2005
Director
ABC Kedron Central/Wavell Heights/Hendra and Babyworld
- 12.2008
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