Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shelley Brown

Worrigee,NSW

Summary

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Reliable cleaner dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Results-driven customer service excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.

Overview

10
10
years of professional experience

Work History

Holiday Home Cleaner

JB Beach Homes
01.2017 - 02.2023
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Handled requests for extra linens, toiletries and other supplies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Polished fixtures to achieve professional shine and appearance.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Customer Service Representative

Coles Express
10.2017 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Night Shift Filler

Woolworths Group
01.2014 - 07.2017
  • Updated computer systems with actions, corrections and issues
  • Received and processed orders for daily nightfall staff to begin filling while store was still open.
  • Checked packaging materials for every isle.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Stocked shelves to match planogram images and instructions.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Greeted customers and directed to requested products.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Transported merchandise pallets to move in warehouse.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Picked and packed order items.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Interacted with guests in friendly and knowledgeable way.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Received new stock and input values into computer system.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.

Nightshift Hotel Manager/Cleaning Supervisor/Bartender

Archer Hotel
01.2013 - 01.2014
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Completed schedules, shift reports, and other business documentation.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Maintained required records of work hours, budgets and payrolls.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Completed financial tasks by estimating costs and preparing and managing budgets.

Education

First Aid

Tafe Nsw
Nowra, NSW
01.2013

Skills

  • Team Building
  • First Aid/CPR
  • Attention to Detail
  • Relationship Building
  • Self-Directed
  • Time Management
  • Social Perceptiveness
  • Customer Service
  • Project Planning
  • Verbal Communication
  • Problem Resolution
  • Team Management
  • Data Management
  • Excellent Communication
  • Decision-Making
  • Task Prioritization
  • Organization and Time Management
  • Customer Relations
  • Written Communication
  • Networking

Additional Information

I enjoy a challenge and being pushed to be the best at what ever task I'm given learning new skills i enjoy as well as fast paced situation i am great under pressure. Im very competitive yet do enjoy being 0part of a team working alone doesn't faze me either. Im looking for a job to settle into till i retire I would like something that's really self gratifying where you can look back and be proud of what you achieved for the day. Im very easy happy go lucky woman that like abit of fun and to joke around a little i don't take life to serious but I've had some time of of work and now im ready to get back into it again. im a really reliable hard worker I wont disappoint.

Timeline

Customer Service Representative

Coles Express
10.2017 - 08.2021

Holiday Home Cleaner

JB Beach Homes
01.2017 - 02.2023

Night Shift Filler

Woolworths Group
01.2014 - 07.2017

Nightshift Hotel Manager/Cleaning Supervisor/Bartender

Archer Hotel
01.2013 - 01.2014

First Aid

Tafe Nsw

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Shelley Brown