Shelley Crossfield
Multi tasker
Sydney,NSW
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Experienced with medical transcription, ensuring accuracy in patient records. Utilizes medical terminology knowledge to produce precise transcriptions. Strong understanding of confidentiality compliance, ensuring patient data protection.
Dedicated Medical Transcriptionist offering a ten-year history of efficient and accurate transcription from 1998-2008. In-depth knowledge of medical terminology with commitment to meeting stringent deadlines. Detail-oriented and meticulous with proven track record of strong communication and effective collaboration.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others within the human services sector.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Therapeutic Youth Worker
MacKillop Family Services
02.2025 - Current
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided key emotional support to special needs youth.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Client Services Coordinator
Trusted Home Disability Care
05.2020 - 11.2022
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Contributed ideas during team meetings that led to the implementation of innovative solutions for enhanced customer experience management.
- Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
- Maintained accurate record-keeping with proactive attention to client information updates.
Disability Advocate
LINK
03.2013 - 01.2016
- Assisted clients in navigating complex systems, such as benefits applications and medical appointments.
- Evaluated the effectiveness of advocacy efforts, making adjustments as needed to better serve clients'' interests.
- Maintained detailed case files for each client, ensuring accurate documentation of progress and outcomes.
- Empowered individuals with disabilities through skill-building workshops designed to enhance self-advocacy abilities.
- Facilitated regular communication between stakeholders involved in a client''s case management process ensuring collaborative decisionmaking.
- Improved client satisfaction by providing personalized support and advocating for their rights.
- Promoted inclusion by developing accessible programs and resources in collaboration with local organizations.
Personal Assistant/Clerk Typist
Dr T J Frost
01.1998 - 10.2008
- Maintained appropriate filing of personal and professional documentation.
- Medico-legal transcription
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Education
Bachelor of Arts - Sociology
Charles Sturt University
Wagga Wagga, NSW10-2024
Diploma of Case Management - Human Services
Australian College of Applied Psychology
11-2014
Skills
- Fast typing speed
- Meeting deadlines consistently
- Proofreading proficiency
- Patience and concentration
- Continuous learning attitude
- Word processing
- Wide vocabulary range
- Report writing
- Research
- Cultural sensitivity awareness
- Dictation transcription
- Medical terminology
- Organization skills
- Problem-solving skills
- Time management
- Program planning
- Safety monitoring
- Activity implementation
- Advocacy
- Program support
- Conflict mediation
- Special needs
- Mentoring
- Cultural history
- Youth development
- Active listening
- Relationship building
- Problem-solving
- Collaboration and teamwork
- Workflow management
- Report preparation
- Maintaining client records
- Data confidentiality
- Case management
- Document management
- Case file management
Languages
English
Certification
Bachelor of Arts
Diploma of Case Management & Community Services
Interests
- Gardening
- Outdoor Recreation
- Hiking
- Cooking
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Historical Exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
Timeline
Therapeutic Youth Worker
MacKillop Family Services
02.2025 - Current
Client Services Coordinator
Trusted Home Disability Care
05.2020 - 11.2022
Disability Advocate
LINK
03.2013 - 01.2016
Personal Assistant/Clerk Typist
Dr T J Frost
01.1998 - 10.2008
Bachelor of Arts - Sociology
Charles Sturt University
Diploma of Case Management - Human Services
Australian College of Applied Psychology
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