Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHELLEY DICKINSON

Byron Bay

Summary

A dedicated individual with demonstrated skills and experience in providing exceptional assisting services in both the public and private sector. A pleasant person who has an inherent ability to get along with everybody, owing to a helpful and hardworking attitude. Continually adapting and complying to company procedures, policies and shared core values. A collaborative team player, problem solver and resolution seeker. Proven ability to adapt to change, whilst being able to plan and prioritise daily tasks using advanced organisational skills and effective time management. Continually looking for innovative ways to apply skills and generate ways to improve procedures and processes.

Overview

10
10
years of professional experience

Work History

EVENT COORDINATOR

ParentShop
04.2023 - Current
  • Ran the complete event schedule for a busy company with over 265 events each over 4500 participants each year.
  • Coordinated travel and accommodations for event staff.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Developed detailed event reports, documenting all aspects of each event.
  • Managed administrative logistics of events planning, event booking, and event promotions. Including catering, venues, equipment hire and further logistics.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Designed and implemented efforts to publicize events and promote sponsorships.

PROJECT OFFICER

DEPT. OF TOURISM AND SPORT
01.2023 - 04.2023
  • Monitored deadlines and milestones to keep team on track with project schedule.
  • Maintained open communication by presenting regular updates on project status to customers and senior management.
  • Gathered and organized supporting materials for meetings and project updates.
  • Developed and deepened relationships with key stakeholders.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Worked with senior case managers to coordinate team development activities and trainings.

DIRECTOR’S SECRETARY

THE ROYAL BRISBANE AND WOMEN’S HOSPITAL, INTENSIVE CARE SERVICES
06.2019 - 09.2022
  • Provide effective administrative support to the Director including diary management and calendar coordination
  • While also supporting all divisional staff of the Intensive Care Services Department with secretarial assistance
  • Arranging and coordinating multiple weekly and monthly meetings, including agenda preparation and ensuring confidential and accurate minute recording and timely distribution
  • Coordinating the BASIC course; which occurs 4 times per year. Including creating programs, organising equipment, sponsorship, booking venues, catering, pre and post course correspondence
  • Coordinating the Current Concepts in Critical Care Course; which is a three-day course that occurs every year. Including creating programs, organising equipment, sponsorship, booking venues, catering, pre and post course correspondence
  • Coordinate staff education such as telemedicine and QLD basic sciences on a weekly basis, including equipment, programs, presentations and dial in details
  • Coordinating the placement of medical student rotations in the unit, including human resources enquiries and IT access
  • Provide administrative assistance to the ICU Research office; assist with the preparation and collation of grant applications, annual reports, research articles and any assistance as required
  • Organising and processing Private Practice Billing
  • Creating, formatting and editing annual departmental reports. Staff claims processing, i.e Telephone bills, complete General-Purpose Vouchers for payment of invoices, facilitate raising of invoices, manage distribution and record keeping of taxi vouchers
  • Updating and tracking all Unit Publications
  • Prepare high quality memo’s and letter correspondence with timely distribution of such material
  • Order stationary and supplies for the department ensuring stock levels are always maintained
  • Providing relief for the Admin Nursing Support and Admin Coordinator role by completing tasks associated with this; rostering adjustments, attending M&M meetings, nursing recruitment, staff mandatory training

TRIAGE OFFICER

THE OFFICE OF THE HEALTH OMBUDSMAN
06.2018 - 05.2019
  • Receiving verbal and written complaints and notifications about health services provided by both registered and unregistered health practitioners
  • First point of contact within the organisation
  • Maintaining professional phone mannerism and etiquette when dealing with challenging clients and sensitive topics
  • Transcribing complex phone conversations to a simplified but well detailed summary of events for a delegate to decide how to proceed with the complaint from my initial summary
  • Creating complainants in the in-house database and providing timely and comprehensive case management with the complainant until the complaint has progressed onwards
  • Working in a team environment and aiding colleagues without hesitation when needed
  • High attention to detail while gathering appropriate information over the phone

INVESTIGATION ADMINISTRATIVE SUPPORT

THE OFFICE OF THE HEALTH OMBUDSMAN
03.2017 - 06.2018
  • Provide administrative support and assistance to the Investigation Division
  • Assisting with the compiling of Brief of Evidence (BOE’s)
  • Organising and liaising with outside vendors in relation to transcript and translation requests
  • Resolve Case Management – Registration of OHO Own Motion investigations; registration and updates to the Investigations Public Register and data reporting
  • Audit and re-stock of Investigations Evidence Room, including sorting of Evidence Seizure Bags; Electronic Equipment register and Personal Protection Equipment
  • Assisting with the creation of Divisional template documents and resources

DSO (DIRECTOR SUPPORT OFFICER), Director Support Officer

REDLANDS HOSPITAL
08.2016 - 12.2016
  • For 6 Doctors within the Rehab Facility
  • Planning and managing their daily meetings and schedules
  • Recording and uploading meeting minutes
  • Arranging their offices and creating a new filling system for their professional benefit
  • All other administrative duties such as, filing, ordering & distributing stationary, in going & outgoing mail, answering phone calls and assisting patient’s families
  • Daily monitoring of multiple inboxes and various requests 3

MEDICAL WARD ADMINISTRATOR

REDLANDS HOSPITAL, WEIPPIN
01.2016 - 08.2016
  • Worked alongside nurses and doctors as the head Administration Assistant for the Surgical Ward
  • Making sure each patient had sufficient and up-to date personal data
  • Booking inner and outer hospital transport of patients
  • Maintaining patient records by following strict filing guidelines
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations

PERSONAL ASSISTANT

VIDEO PRO HEAD OFFICE
01.2014 - 11.2015
  • Managed the entire companies (including contractors) complex and frequently changing travel arrangements and coordinated the pre-planning of trips across the country
  • To monitor the quality and timeliness of complaints, and to raise concerns to the manager
  • Created expense reports, budgets and filing systems
  • Frequently used word processing, excel spreadsheet, database and presentation software
  • Assisted with event planning, including associated travel and logistical arrangements
  • Making payment runs and ensuring all vendors are paid on time
  • Data Entry of 100+ invoices daily.

Education

2020

DIPLOMA - undefined

BEAUTY THERAPY, LOGANLEA COLLEGE OF BEAUTY
2014

GRADE 12 - undefined

FAITH LUTHERAN COLLEGE
2013

Skills

  • Wide-ranging social skills, effective communication and the ability to easily build working relationship with fellow colleagues and associated stakeholders
  • Proficiency in Microsoft Office Suite including Outlook, Excel, PowerPoint and Word Typing speed 55 WPM

Timeline

EVENT COORDINATOR

ParentShop
04.2023 - Current

PROJECT OFFICER

DEPT. OF TOURISM AND SPORT
01.2023 - 04.2023

DIRECTOR’S SECRETARY

THE ROYAL BRISBANE AND WOMEN’S HOSPITAL, INTENSIVE CARE SERVICES
06.2019 - 09.2022

TRIAGE OFFICER

THE OFFICE OF THE HEALTH OMBUDSMAN
06.2018 - 05.2019

INVESTIGATION ADMINISTRATIVE SUPPORT

THE OFFICE OF THE HEALTH OMBUDSMAN
03.2017 - 06.2018

DSO (DIRECTOR SUPPORT OFFICER), Director Support Officer

REDLANDS HOSPITAL
08.2016 - 12.2016

MEDICAL WARD ADMINISTRATOR

REDLANDS HOSPITAL, WEIPPIN
01.2016 - 08.2016

PERSONAL ASSISTANT

VIDEO PRO HEAD OFFICE
01.2014 - 11.2015

DIPLOMA - undefined

BEAUTY THERAPY, LOGANLEA COLLEGE OF BEAUTY

GRADE 12 - undefined

FAITH LUTHERAN COLLEGE

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