Summary
Overview
Work History
Education
Skills
References
Timeline
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Shelley Harvey

Evanston South,SA

Summary

I am professional results driven Regional Manager with knowledge and experience to guide and direct retail stores across multi Site locations. I possess specialised skills in Sales Management through upskilling and driving efficient outcomes, effective Planning, Team Leadership through talent management and engagement and effective Productivity Management. Strengths of mine include Communication, Time Management, Problem-Solving, and Adaptability to ensure success and achieving goals set. I have a successful background enhancing service quality and profitability across my region and am dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base to meet audience expectations.

Overview

7
7
years of professional experience

Work History

Regional Manager

The Just Group
, SA/NT/VIC
07.2022 - Current
  • Analyse portfolio financial data to identify areas of opportunities to implement plans to increase overall sales objectives across multi-state Area to met company sales Targets.
  • Plan and lead state/national meetings to review business results and communicate new and ongoing priorities through building positive rapport with all colleagues.
  • Conduct regular meetings with National managers to discuss sales performance and provide guidance on states improvement tactics.
  • Maintain a high level of professionalism when interacting with customers and colleagues in person/ over phone and email communication.
  • Minimise turnover through effective training and employee engagement.
  • Hire talented, trainable team members, to drive new business strategies to close Talent Gaps across state.
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provide mentorship and coaching to staff members as required to ensure progress towards achievement of goals and objectives set forth by the Business.
  • Hold regular one-on-one meetings with employees to review performance and priorities and provide feedback. planned and delivered training sessions to improve and address employees strengths and weaknesses.
  • Ensure compliance with all applicable laws related to employment practices by Collaborating closely with Human Resources department on matters related to employee relations to resolve conflicts and handle issues consistently and efficiently.
  • Resolve customer inquiries and complaints requiring management-level escalation.
  • Control shrink through strategic stock management and loss prevention policy and procedures.
  • Complete all Adhoc in timely Manner to ensure efficent productivity in day to day planning.

Visual Merchandising Manager

The Just Group
, SA/NT/VIC
08.2017 - 07.2022
  • Provided guidance to my store portfolio on best practices on VM Techniques and managed to ensure consistency to company standards.
  • Conducted regular audits of stores to ensure proper implementation of visual standards across all locations.
  • Implemented visual merchandising strategies to optimise customer experience and improve sales.
  • Ensured compliance with safety regulations when setting up merchandise displays.
  • Maintained inventory levels by monitoring stock levels at each location throughout the day.
  • Trained new staff members on visual merchandising principles and processes.
  • Monitored competitors' activities related to visual merchandising; identified opportunities to differentiate company’s offering.
  • Presented updated floor plans and to store Teams to execute to company standards.

Store Manager

The Just Group
Adelaide, SA
2016 - 07.2017
  • Established customer service standards through leading by example with excellent verbal skills to engage customers and efficiently determine needs and requirements and monitored staff compliance in these procedures.
  • Ensured compliance with company Health and Safety policies and procedures.
  • Prepared weekly schedules to verify proper floor coverage to maintain store Productivity Targets, and efficiently plan daily to ensure all tasks are completed to a high standard.
  • Conducted daily store operations, including opening and closing procedures and cash handling, including daily Banking procedures.
  • Recruited, trained and supervised new employees to teach, Customer Service Expectations, daily tasks and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Monitored employee performance and identified performance gaps for corrective action, write and delivered Performance Reviews on all Team Members.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw stock management through cycle counts, audits and shrinkage control and meeting Budgets in shrinkage.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Education

Diploma - in Beauty Therapy

Tafe SA
01-2016

Some College (No Degree) - Completion of Year 12 SACE

Ocean View College
01-2011

Skills

  • Sales strategies and Management
  • Performance Management
  • Operational management
  • Cost Management
  • Human Resources Management
  • Multi-million dollar P&L management
  • Staff Training and Development
  • Health and Safety Management

References

References available upon request.

Timeline

Regional Manager

The Just Group
07.2022 - Current

Visual Merchandising Manager

The Just Group
08.2017 - 07.2022

Store Manager

The Just Group
2016 - 07.2017

Diploma - in Beauty Therapy

Tafe SA

Some College (No Degree) - Completion of Year 12 SACE

Ocean View College

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Shelley Harvey