Overview
Work History
Skills
Timeline
Generic

Shelley Howe

Echuca,Victoria

Overview

31
31
years of professional experience

Work History

Program Support Officer

Dept. Environment, Energy & Climate Action
06.2006 - Current
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.
  • Coordinated cross-functional teams to facilitate seamless collaboration and efficient problemsolving.
  • Optimized resource allocation by conducting thorough assessments of program needs and priorities.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Executive Assistant

Nestle Australia
04.1996 - 06.2006
  • Updated and maintained confidential databases and records.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Coordinated events and worked on ad hoc projects.
  • Used advanced software to prepare documents, reports, and presentations.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Wrote reports, executive summaries and newsletters.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Took notes and dictation at meetings.
  • Handled confidential and sensitive information with discretion and tact.
  • Self-motivated, with a strong sense of personal responsibility.

Office Administration Assistant

Shire Of Campaspe
07.1995 - 04.1996
  • Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
  • Managed filing system, entered data and completed other clerical tasks.
  • Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
  • Provided valuable support during recruitment processes including posting job listings online platforms screening candidates'' resumes pre-interview stages meetings interviews themselves.
  • Collaborated with various departments to complete assigned tasks.
  • Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.

Receptionist / Administration & Finance Clerk

Campaspe Region Water Authority
10.1992 - 03.1995
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
  • Maintained accurate records of financial transactions in alignment with regulatory requirements.

Skills

  • International mobility management
  • Quantitative skills
  • Meeting facilitation
  • Disaster Recovery Planning
  • MS Office
  • Customer Service
  • Organizational Skills
  • Calm Under Pressure

Timeline

Program Support Officer

Dept. Environment, Energy & Climate Action
06.2006 - Current

Executive Assistant

Nestle Australia
04.1996 - 06.2006

Office Administration Assistant

Shire Of Campaspe
07.1995 - 04.1996

Receptionist / Administration & Finance Clerk

Campaspe Region Water Authority
10.1992 - 03.1995

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Shelley Howe