Shelley Howe
Echuca,Victoria
Overview
31
31
years of professional experience
Work History
Program Support Officer
Dept. Environment, Energy & Climate Action
06.2006 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
- Coordinated cross-functional teams to facilitate seamless collaboration and efficient problemsolving.
- Optimized resource allocation by conducting thorough assessments of program needs and priorities.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Executive Assistant
Nestle Australia
04.1996 - 06.2006
- Updated and maintained confidential databases and records.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Coordinated events and worked on ad hoc projects.
- Used advanced software to prepare documents, reports, and presentations.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Wrote reports, executive summaries and newsletters.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Improved office efficiency by implementing new filing systems and document management processes.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Took notes and dictation at meetings.
- Handled confidential and sensitive information with discretion and tact.
- Self-motivated, with a strong sense of personal responsibility.
Office Administration Assistant
Shire Of Campaspe
07.1995 - 04.1996
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Managed filing system, entered data and completed other clerical tasks.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Provided valuable support during recruitment processes including posting job listings online platforms screening candidates'' resumes pre-interview stages meetings interviews themselves.
- Collaborated with various departments to complete assigned tasks.
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Receptionist / Administration & Finance Clerk
Campaspe Region Water Authority
10.1992 - 03.1995
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Kept reception area clean and neat to give visitors positive first impression.
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
Skills
- International mobility management
- Quantitative skills
- Meeting facilitation
- Disaster Recovery Planning
- MS Office
- Customer Service
- Organizational Skills
- Calm Under Pressure
Timeline
Program Support Officer
Dept. Environment, Energy & Climate Action
06.2006 - Current
Executive Assistant
Nestle Australia
04.1996 - 06.2006
Office Administration Assistant
Shire Of Campaspe
07.1995 - 04.1996
Receptionist / Administration & Finance Clerk
Campaspe Region Water Authority
10.1992 - 03.1995