Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Shelley Lampier

South Yarra,VIC

Summary

I am a detail-oriented professional with expertise in document management, client communication, and program facilitation. With a proven ability to develop tools to assist/maintain person based/person centered care, training materials and coordinate community events, enhancing stakeholder engagement and operational efficiency.

Overview

5
5
years of professional experience

Work History

Administration Assistant

Amaroo Neighborhood Centre
07.2022 - 12.2022
  • Managed scheduling and coordination of community programs and events.
  • Supported administrative tasks using Microsoft Office Suite and internal databases.
  • Developed promotional materials for community outreach initiatives and programs.
  • Responded to client inquiries, providing information about available services and resources.
  • Facilitated communication between diverse stakeholders within the neighborhood center's network.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Quality Administration Assistant

Samarinda Lodge Ashburton
02.2018 - 12.2021
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to relay information throughout the organisation.
  • Assisted with the application to the Royal Commission into Aged Care.
  • Managed transition into training databases for staff and volunteers.
  • Facilitated training sessions for staff and volunteers
  • Created policies, procedures, registers, forms and other documents.
  • Assisted with staff and resident incidents as they occurred and managed incident/feedback documentation and reporting criteria.
  • Used databases to obtain resident information, staff training, managing reporting criteria, documentation, archiving and volunteers.
  • Collaborated with healthcare staff to ensure effective service delivery for residents.
  • Trained new administrative staff on office procedures and systems used daily.
  • Performed data entry tasks accurately within specified timeframes.
  • Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
  • Created and distributed documents, such as agendas and meeting minutes.
  • Developed procedures for streamlining workflow processes within the department.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Monitored office equipment usage logs to ensure proper maintenance is performed.

Community Services Program Assistant

Samarinda Ashburton Aged Services
01.2019 - 01.2020
  • Front-of-house duties, such as answering phone calls, managing mail and assisting with inquiries.
  • Facilitated and managed activities for the community.
  • Assisted in developing program materials and resources for community engagement.
  • Supported the implementation of health and safety protocols within programs.
  • Exhibited excellent communication and customer service relations skills.
  • Collaborated on program operations and relayed participant feedback for improvements.

Education

Certificate IV Health Administration -

Holmesglen TAFE
01.2019

Certificate IV Leisure & Health -

Holmesglen TAFE
01.2014

Completion of Year 12 VCAL -

Ashwood High School
01.2010

Certificate III Business Administration -

Smart Connections
01.2009

Skills

  • Proficient use of document management, benchmarking, training, risk, resident/client management and HR databases
  • Excellent ability to create/maintain registers to manage Continuous Improvement, Action Planning, Risk and Incidents/Feedback
  • Proficient use of Microsoft Office
  • Excellent attention to detail

Volunteer Experience

  • Amaroo Neighborhood Centre (January 2022 - December 2022)- Assisting with cooking monthly community lunches.
  • Samarinda Lodge, Ashburton (June 2015 - December 2021) - Front-of-house duties such as filing physical and electronic documents, answering phone calls, assisting with inquiries, and managing mail
  • Elizabeth Gardens Nursing Home & Hostel (January 2011 - December 2013)- Facilitated person centered activities for residents.

References

Available upon request.

Timeline

Administration Assistant

Amaroo Neighborhood Centre
07.2022 - 12.2022

Community Services Program Assistant

Samarinda Ashburton Aged Services
01.2019 - 01.2020

Quality Administration Assistant

Samarinda Lodge Ashburton
02.2018 - 12.2021

Certificate IV Health Administration -

Holmesglen TAFE

Certificate IV Leisure & Health -

Holmesglen TAFE

Completion of Year 12 VCAL -

Ashwood High School

Certificate III Business Administration -

Smart Connections

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Shelley Lampier