Shelley Maher
Mindarie,WA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Office Manager
Mindarie Keys Chiropractic & Wellness Centre
10.2020 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Travel Manager
FCM Travel Solutions
03.2013 - 03.2020
- Implemented effective communication strategies, providing timely updates on itineraries and changes to clients.
- Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
- Developed tailored travel packages for corporate clients, resulting in repeat business and client satisfaction.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Senior Travel Consultant
Harvey World Travel
01.2000 - 12.2012
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Provided useful travel materials such as guides, maps and event programs.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Promoted company''s brand through participation in networking events and online presence, attracting new clients and fostering loyalty among existing customers.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
Certificate III - Travel And Tourism
TAFE
Hamilton12.1999
Skills
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Customer Relations
- Clear oral communication
- Inventory Control
- Staff Management
- Operations Management
- Conflict Management
- Employee Training
- Policy Implementation
- Payment and accounts processing
- End of day till balancing
Timeline
Office Manager
Mindarie Keys Chiropractic & Wellness Centre
10.2020 - Current
Travel Manager
FCM Travel Solutions
03.2013 - 03.2020
Senior Travel Consultant
Harvey World Travel
01.2000 - 12.2012
Certificate III - Travel And Tourism
TAFE
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