Shelley Pearce
Ballarat
Summary
Proven Food & Domestic Service Assistant at Ballarat Health Services, adept in sanitation practices and customer service, enhanced customer loyalty through exceptional communication and attention to detail. Demonstrated flexibility and resilience, leading to a significant improvement in workplace efficiency and customer satisfaction. Skilled in team leadership and problem-solving, ensuring a safe and welcoming environment for all.
Overview
20
20
years of professional experience
Work History
Food & Domestic Service Assistant
Ballarat Health Services
07.2015 - Current
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Wiped down kitchen counters and used sanitizing products to remove grime.
- Boosted team morale and efficiency through regular communication and feedback sessions.
- Maintained clean and organized workspace, contributing to pleasant environment for customers and staff.
- Enhanced customer loyalty with personalized service and attention to detail.
- Monitored food and beverage supplies, assisting with restocking when needed.
Creswick Foodworks Supermarket
FoodWorks Supermarkets
04.2005 - 01.2008
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
- Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
- Developed strong relationships with vendors to secure favorable pricing and timely deliveries of products.
- Optimized store layout for increased foot traffic flow, resulting in higher sales conversion rates.
Education
Year 12 -
Barkly
Ballarat, VIC12.2006
10 -
Wendouree Secondary College
Ballarat, VIC12.2004
Skills
- Customer assistance
- Verbal and written communication
- Kitchen support
- Customer service
- Menu presentation
- Food running
- Cleaning techniques
- Food service
- Restroom servicing
- Relationship building
- Meeting deadlines
- Food delivery
- Clear communication
- Food processing
- Decision-making
- Safety awareness
- Problem-solving
- Team leadership
- Employee training
- Cleaning
- Safe food handling
- Beverage making and delivery
- Teamwork
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Food safety
- Cleaning procedures
- Sanitation practices
Timeline
Food & Domestic Service Assistant
Ballarat Health Services
07.2015 - Current
Creswick Foodworks Supermarket
FoodWorks Supermarkets
04.2005 - 01.2008
Year 12 -
Barkly
10 -
Wendouree Secondary College
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