SHELLEY PETERS
Brisbane
Summary
With over 16 years of experience as a seasoned Agile Program and Project Manager, I have a proven track record in handling large-scale, strategic, and complex IT projects across diverse sectors such as health management, higher education, and research. Expertise in ICT program and project implementation, digital delivery management, data governance, and information management. Proficient in policy planning, strategic delivery management, and business process improvement. Ensuring seamless risk and issue management at all times. Also skilled in stakeholder management, budget and financial oversight, organisational change, communication management, and operational management. Agile Coach and facilitator adept at applying multiple project, program, and portfolio management methodologies to drive successful strategically aligned outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MANAGER, PROJECT MANAGEMENT OFFICE
EHealth Qld, Queensland Health
10.2024 - Current
- Responsible for coordinating and supporting a team of over 100 project professional resources working on a $300m program of work over 5 years to deliver the Integrated Electronic Medical Record to the remaining public hospitals and community centres throughout Queensland.
- Streamlined project management processes by implementing standardized methodologies and best practices.
- Manage a controlling/supportive hybrid methodology based project management office focusing on enforcing eHealth QLD project management processes and standards across the program
- Provide expert advice to project directors and project managers to define the programs and individual projects strategic alignment to the eHealth QLD strategic vision pillars ensuring our projects remain aligned to the strategic direction of the department
- Review and oversee the execution of project artifacts, monitor project processes, identify potential risks and issues specific to the program delivery as it relates to project processes, branch reporting including project highlight reports, resource forecasting and capacity management
- Successfully support project managers to manage project budgets, ensuring accurate financial reporting and cost control measures are adhered to throughout each project's lifecycle.
- Support and guide project managers on all facets of project management, stakeholder engagement and communications and change processes
- Create a framework of processes, governance, assurance, training and mentoring programs to assist project managers in daily operations
- Responsible for a team of 9 project resources overseeing the day to day management and implementation of processes and methodologies
- Work with project directors to identify and implement process improvements throughout the program in order to increase efficiency
- Apply industry best practices to assist the program to optimise their project management practices
SENIOR PROJECT MANAGER & AGILE COACH
Digital Solutions, Griffith University
02.2022 - 10.2024
- Led high-impact projects: Research Infrastructure Portal, M365 Governance, Microsoft Information Protection Implementation, Information Protection and Privacy Uplift
- Managed end-to-end bespoke and COTS projects and programs, optimizing scope, resources, budget, and timelines; addressed risks, resolved issues, and defined benefits realization
- Established governance groups, processes, and assurance gates for project endorsement and approval
- Spearheaded cross-functional initiatives, collaborating with sponsors and product owners for seamless execution; managed stakeholders and vendors, including procurement contracts
- Implemented comprehensive data governance policies, standards, guidelines, and procedures
- Undertook the Service Delivery Manager higher duties role when required
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Responsible for the role of domain facilitator for 6 Big Room Planning sessions leading the domain of over 60 people to learn and adopt agile processes to their current BAU and project work and strategically align that work using Agile methodologies and tools.
DIGITAL PROJECT MANAGER
Metro South HHS, Queensland Health
04.2021 - 01.2022
- Pioneered a digital health project framework integrating PRINCE2, PMBOK, Agile Scrum, & Prosci ADKAR
- Collaborated with clinical stakeholders to identify and map project benefits
- Elicited and documented business requirements from clinical and administrative stakeholders
- Developed a shared RAID register with automated risk description generation for consistent reporting
- Integrated RAID register into a PowerBi visualization dashboard for the PMO
- Conducted comprehensive data analysis and transformation for data migration between legacy and new systems
PRINCIPAL PROJECT OFFICER
Metro North HHS, Queensland Health
11.2019 - 04.2021
- Led the successful implementation of several ieMR components at STARS hospital, Metro North HH Service
- Conducted thorough assessments of outpatient clinical areas, developing detailed 'as-is' and 'to-be' process maps
- Engineered comprehensive project plans for ESM, ieMR PAS, Reporting, and HIMS
- Collaborated with Q-Flow vendor to ensure seamless integration and executed a robust project recovery and transition plan
- Managed change requests to address scheduling slippages and project scope modifications, and completed an extensive data audit and validation process between ESM and Q-Flow
PRINCIPAL PROJECT OFFICER
eHealth, Queensland Health
04.2019 - 06.2019
- Mastered the enterprise architecture of QLD Health's fragmented systems to enable the initial delivery of a Web services catalogue, streamlining information exchange
- Conducted an implementation planning study involving scoping, in-depth analysis, and design of IESP Common Services in collaboration with an external vendor
DIGITAL HEALTH OPERATIONS MANAGER
West Moreton Health, Queensland Health
01.2019 - 04.2019
- Spearheaded operationalisation and sustainability of the Integrated Electronic Medical Records (ieMR) system at Ipswich Hospital
- Led a team of10 site support specialists managing system administration for over15 digital health systems
PROJECT DIRECTOR
West Moreton Health, Queensland Health
09.2018 - 01.2019
- Directed seamless implementation of multiple ieMR Ipswich Hospital build components
- Organized risk and issues log workshops, business continuity impact assessments, and transition activity registers
- Executed quality assurance on modified products and produced crucial project artifacts
- Monitored and evaluated vendor processes and delivery
- Developed comprehensive project schedules, including work breakdown structures, budgeting, and resourcing, aligning with project baselines and critical paths
- Served as Command Centre Coordinator during go-live
IMPLEMENTATION MANAGER
West Moreton Health, Queensland Health
03.2018 - 09.2018
- Conducted a comprehensive assessment of existing patient medical record chart processes within the ED department and mapped 'as-is' business processes
- Initiated the business implementation plan, incorporating change management activities with stakeholders to prepare for new technical components and technologies
- Developed test scripts for both deployment testing and production validation testing
MANAGER
Department of Education
06.2016 - 02.2018
- Led strategic management and supervision of staff to enhance productivity and achieve project goals
- Monitored project deliverables to ensure timely and successful outcomes
- Supervised O365 adoption projects to streamline business operations
- Designed the Website Risk Review Register to enhance risk management
- Managed ServiceNow queues to optimize workflow efficiency
- Focused on professional development of staff to foster growth and skill enhancement
Education
Graduate Certificate - Health Informatics & Digital Health
University of Melbourne
Melbourne, VIC01.2021
Graduate Certificate - Information Systems
Central Queensland University
Townsville, QLD01.2014
Cert IV - Project Management
TAFE Queensland
Brisbane, QLD01.2012
Cert IV - Training and Assessment
TAFE Queensland
Brisbane, QLD01.2011
Bachelor of Arts -
Christian Heritage College
Brisbane, QLD01.1999
Skills
- MS Project
- Jira & Confluence
- Strategic Delivery
- MS SharePoint
- MS Office365
- Project Management
- Agile Coach
- Analytical & Critical Thinker
- Strategic & Collaborative Leader
- Creative problem solver
- Adaptable
- Interpersonal Communication
Certification
- CERTIFIED PROFESSIONAL - AGILE COACHING ICAgile Apr2023
- CERTIFIED PROFESSIONAL - AGILE TEAM FACILITATION ICAgile Nov2022
- AGILE PM FOUNDATION AND PRACTITIONER APMG International Aug2022 - Aug2022
- CERTIFIED PROFESSIONAL - FOUNDATION ICAgile Mar2022
- CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (CAPM) Project Management Institute Nov2019
- MS PROJECT2016 ONLINE AND PROJECT SERVER Sensei May2019
- CERTIFIED SCRUM MASTER International Scrum Institute Jan2018
- PRINCE2 FOUNDATION CERTIFICATE APMG International May2011
Timeline
MANAGER, PROJECT MANAGEMENT OFFICE
EHealth Qld, Queensland Health
10.2024 - Current
SENIOR PROJECT MANAGER & AGILE COACH
Digital Solutions, Griffith University
02.2022 - 10.2024
DIGITAL PROJECT MANAGER
Metro South HHS, Queensland Health
04.2021 - 01.2022
PRINCIPAL PROJECT OFFICER
Metro North HHS, Queensland Health
11.2019 - 04.2021
PRINCIPAL PROJECT OFFICER
eHealth, Queensland Health
04.2019 - 06.2019
DIGITAL HEALTH OPERATIONS MANAGER
West Moreton Health, Queensland Health
01.2019 - 04.2019
PROJECT DIRECTOR
West Moreton Health, Queensland Health
09.2018 - 01.2019
IMPLEMENTATION MANAGER
West Moreton Health, Queensland Health
03.2018 - 09.2018
MANAGER
Department of Education
06.2016 - 02.2018
- CERTIFIED PROFESSIONAL - AGILE COACHING ICAgile Apr2023
- CERTIFIED PROFESSIONAL - AGILE TEAM FACILITATION ICAgile Nov2022
- AGILE PM FOUNDATION AND PRACTITIONER APMG International Aug2022 - Aug2022
- CERTIFIED PROFESSIONAL - FOUNDATION ICAgile Mar2022
- CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (CAPM) Project Management Institute Nov2019
- MS PROJECT2016 ONLINE AND PROJECT SERVER Sensei May2019
- CERTIFIED SCRUM MASTER International Scrum Institute Jan2018
- PRINCE2 FOUNDATION CERTIFICATE APMG International May2011
Graduate Certificate - Health Informatics & Digital Health
University of Melbourne
Graduate Certificate - Information Systems
Central Queensland University
Cert IV - Project Management
TAFE Queensland
Cert IV - Training and Assessment
TAFE Queensland
Bachelor of Arts -
Christian Heritage College
Similar Profiles
Arianna MurrayArianna Murray
Customer Service Officer at EHealth QueenslandCustomer Service Officer at EHealth Queensland
THANIQUE TEWHARETHANIQUE TEWHARE
Customer Service Officer at Digital Service Centre, EHealth QueenslandCustomer Service Officer at Digital Service Centre, EHealth Queensland
CARLO CHIAROTTOCARLO CHIAROTTO
Project Officer at EHealth QueenslandProject Officer at EHealth Queensland